Customer Support Specialist

🔥 1 hour ago

🇺🇸 United States – Remote

💵 $50k - $80k / year

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
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Sift

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2011

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Sift is an industry leader in digital fraud management, offering robust AI-powered solutions to combat various forms of online fraud such as account takeovers, payment fraud, and chargebacks. With a scalable platform, Sift enables businesses to secure their operations through advanced decision-making and fraud detection technologies. Their platform is trusted by over 700 global brands, providing precise, user-level insights to turn fraud challenges into opportunities for scalable growth. Sift emphasizes the importance of partnerships and a strong community to enhance their fraud decisioning service, fostering secure business development across various sectors like e-commerce, fintech, and travel. Additionally, Sift is recognized for its insights and efforts in fraud industry leadership, featuring capabilities such as payment protection, account defense, and dispute management.

📋 Description

• Respond to incoming customer support tickets and questions through support channels • Troubleshoot common issues in Sift's Digital Trust & Safety platform • Use documentation and escalation paths to investigate unfamiliar problems • Document customer issues and resolutions accurately in support tools • Escalate issues beyond current scope to the appropriate teammate or team • Identify gaps in internal documentation and contribute knowledge-base notes or edits • Build product expertise and understanding of the fraud landscape • Collaborate with Customer Success, Solutions Engineering, and Engineering to provide fast, accurate customer answers

🎯 Requirements

• 1–3 years of experience in a customer-facing support, service, or help-desk role, or equivalent practical experience • Strong written communication skills — clear, empathetic, and precise, especially under a frustrated customer's pressure • Comfortable learning new software tools and systems quickly • Experience leveraging AI/LLM tools (e.g., ChatGPT, Claude, Cowork) for day-to-day work, and general fluency with AI-assisted workflows • Genuine curiosity about how things work and willingness to ask for help • Bachelor's degree in a relevant field, or equivalent practical experience (nice to have) • Experience with support ticketing tools such as Zendesk or Salesforce (nice to have) • Exposure to SaaS products or basic familiarity with APIs and SQL (nice to have) • Interest in fraud, payments, or trust & safety (nice to have) • Must live in and be authorized to work from a state where Sift is registered • Sift cannot sponsor candidates who require new/initial H-1B visa sponsorship; candidates who already hold H-1B status may be considered

🏖️ Benefits

• 401k plan • Medical, dental and vision coverage • Flexible lifestyle wallet • Learning & development reimbursement • Flexible time off • Company Mental Health Days • Equity and other benefits may be available

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