Customer Care Team Member

🔥 3 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 23 days.
• No salary listed.

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Harte Hanks

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

📦 Logistics

💼 Consulting

💰 $25M Post IPO debt on 2022-01

Healthcare • Logistics • Consulting

Harte Hanks is a global customer experience and marketing services company that provides data services (data cleansing, enrichment, acquisition), integrated marketing (account-based, content, search, paid social, B2C email), outsourced sales and inside-sales optimization, customer care outsourcing and help center technology, plus fulfillment and logistics. The firm combines data-driven and technology-enabled operations to manage end-to-end customer journeys and drive growth for clients across industries such as CPG, e-commerce, financial services, healthcare and technology.

📋 Description

• Conduct outbound calls to customers to initiate and support the software migration process • Handle inbound customer calls related to onboarding, migration questions, and technical assistance • Manage customer cases from first contact through successful completion of the migration process • Provide clear instructions and support to guide customers through each step of the transition • Document all interactions, updates, and progress in the case management system • Collaborate with internal teams when escalation or additional technical support is required • Monitor migration progress to ensure timely completion and resolve blockers proactively • Deliver a professional, efficient, and friendly customer experience that reflects brand standards • Maintain accurate records and adhere to compliance, quality, and data security requirements

🎯 Requirements

• High school diploma or equivalent required • 2 years of experience in customer service, call center, technical support, or a related field • Strong verbal communication skills with the ability to explain software-related processes clearly • Ability to manage multiple customer cases simultaneously with strong attention to detail • Comfortable handling both outbound and inbound call volumes • Basic proficiency with computers, software navigation, and CRM or case management tools • Problem-solving skills with the ability to troubleshoot common customer challenges • Demonstrated reliability, professionalism, and customer-first mindset • Great organizational and time management skills to handle multiple tasks throughout your day • Ability to troubleshoot and resolve issues that may arise during customer interactions • Experience supporting software onboarding, implementation, or migrations preferred • Previous experience working in logistics, shipping, or client-aligned operations preferred • Familiarity with technical support workflows or SaaS environments preferred • Bilingual proficiency (English/Spanish) is a plus • Experience working in a fast-paced contact center environment preferred • Strong ability to de-escalate, empathize, and build customer trust over the phone preferred

🏖️ Benefits

• A collaborative and inclusive work environment • The chance to make a significant impact on our customers' lives • Group Health and Wellness (Medical, Dental, and Vision) • Health Savings Account (HSA) • Educational Assistance • Voluntary plans, including critical illness, accident, and hospitalization • 401k plan with Company Match and Roth contributions with immediate vesting • Pet Insurance • Discounted legal services • Employee discount programs • Equal opportunity employer commitment to a diverse and inclusive culture

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