Beneficiary Support Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $17 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Pearl Interactive Network, LLC

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2004

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Pearl Interactive Network, LLC is a contact center and customer support provider specializing in beneficiary support, behavioral health, and multi-channel call center operations for federal, state, and commercial clients. With over two decades of experience and management of millions of citizen engagements annually, Pearl combines workforce management, trained personnel, and technology to deliver human-centered, consultative, and often complex interactions. The company partners with prime contractors, government agencies, and commercial organizations to improve access to services and advances social responsibility by creating employment opportunities for underserved populations.

📋 Description

• Provide information and solutions in response to product, service, and customer complaint inquiries • Access databases to retrieve and record customer complaints or orders • Respond to customer complaints and inquiries • Take product or merchandise orders • Calculate charges and process billing or payments • Process customer claims and handle returns, refunds, and exchanges • Maintain customer interaction records and update account information • Respond to informational inquiries and service requests via telephone, email, facsimile, postal mail, and Internet • Use a computerized system to gather information and respond to questions • Document issues and resolutions in a common database • Escalate issues as necessary • Complete customer calls within established work hours • Apply performance feedback from peers, business partners, leadership, and customer survey results • Learn and apply new skills and techniques as customer expectations change • Maintain cultural differences/sensitivity • Meet or exceed goals for average handle time, schedule adherence, and quality • Work Monday–Friday operating hours of 6:00 AM to 6:00 PM EST, with varying shifts

🎯 Requirements

• High School Diploma required • Associate or Bachelor’s degree preferred • 1+ years of call center experience • Customer service and/or Beneficiary Support experience is a plus • Experience interfacing with international customers or the ability to interface with a culturally diverse population • Work experience in a Quality/Production driven environment • Working knowledge of basic computer functions including Microsoft products, internet research, and email communication • Capability to navigate concurrently between multiple software systems with relative ease • Ability to prioritize a multitude of tasks • Exceptional interpersonal skills • Ability to work independently and possess exceptional time management skills • Flexibility to support business outside normal work schedule as needed • Broadband internet connection with a minimum download speed of 40 Mbps and upload speed of 5 Mbps • Ethernet cable access; Wi-Fi-only connectivity is prohibited • Private and secure workspace within your home • Background/Suitability Check, Drug Screening, and Skills Assessments Required

🏖️ Benefits

• $5.09 per hour toward Health & Wellness Benefits • Medical, Dental, Vision, and Life Insurance • Paid time off • Paid holidays • 401K eligibility • Additional ancillary benefits to support your lifestyle professionally, physically, and financially • Professional development and coaching program • Computer equipment, monitor, and headset are provided

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