Customer Support Specialist

🔥 12 minutes ago

🇺🇸 United States – Remote

💵 $41.5k - $49.8k / year

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 28 days.

Apply Now

Find Similar Remote Jobs

Cars Commerce

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Cars Commerce is a comprehensive online platform that facilitates the buying, selling, and research of vehicles. It provides a wide range of listings for new and used cars, along with tools and resources for customers to compare different makes and models, read reviews, and obtain financing options. With a focus on enhancing the car shopping experience, Cars Commerce connects sellers with local dealers and offers estimates for vehicle sales, ensuring a streamlined process for prospective buyers and sellers alike.

📋 Description

• Provide excellent customer service to dealers and/or consumers via phone, email, chat, and text • Resolve customer interactions promptly, professionally, and personably, focusing on first-contact resolution • Develop expertise in Cars Commerce products and services • Share product and service knowledge with customers • Achieve individual and team service-level goals • Track and document customer inquiries and resolutions in Salesforce.com • Identify and escalate inquiries and issues to Tier 2 Support, Product, and Technical Support teams • Assist dealers, consumers, and internal customers with various tasks and inquiries • Perform related duties supporting the Customer Support Team and Operations Department

🎯 Requirements

• Customer-focused with a positive attitude and ability to work with non-technical customers and a diverse customer base • Excellent time management, organizational and prioritization skills • Accountability for issue resolution and customer empathy • Strong work ethic and ability to work as part of a team • Strong verbal and written communication skills • Ability to solve problems quickly and creatively • Knowledge of MS Office and Windows required • Greater technical aptitude preferred • Familiarity with online media and tools preferred • Ability to learn quickly and adapt to change • Sound judgment and professionalism • Ability to work independently and deliver high-quality work • Flexibility to work weekend and/or evening shifts • Prior customer service or service-industry experience preferred • College degree preferred or minimum of one year of work experience required • Applicants must be authorized to work in the United States • Employment visa sponsorship is unavailable

🏖️ Benefits

• Medical, dental & vision from day one — no waiting period • 401(k) with company match, immediate vesting • Employee Stock Purchase Plan — buy Cars.com stock at a discount • Unlimited Flex Time Off • 11 paid holidays • 1 volunteer day • Paid parental and caregiver leave • $350 one-time home office stipend • $70/month for virtual-first work • Tuition reimbursement up to $5,250/year

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume