Sales Customer Service Representative, Remote

Job not on LinkedIn

🔥 59 minutes ago

💵 $20 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

Where this job comes from

Posted on Longbridge Financial, LLC (NMLS# 957935)'s careers page, not through a job board

First seen by Remote Rocketship 59 minutes ago

Still open on Longbridge Financial, LLC (NMLS# 957935)'s site. Checked 13 minutes ago.

Logo of Longbridge Financial, LLC (NMLS# 957935)

Longbridge Financial, LLC (NMLS# 957935)

51 - 200 employees

💸 Finance

🏠 Real Estate

💰 $259k Seed Round on 2013-12

Finance • Real Estate

Longbridge Financial, LLC is a top-ranked reverse mortgage company dedicated to helping older adults explore home equity options through reverse mortgages. With a variety of products like the Home Equity Conversion Mortgage (HECM) and Longbridge Platinum, they offer personalized financial solutions for seniors. Longbridge Financial takes pride in offering exceptional customer service, ensuring satisfaction through guidance and tailored mortgage options. The company is committed to transparency and fostering a strong relationship with its clients, providing valuable insights and support to manage finances during retirement.

📋 Description

• Answer inbound calls from customers seeking information about the reverse mortgage program • Initiate outbound calls to potential customers • Create sales opportunities for the Retail Sales team • Create interest in the reverse mortgage program • Qualify customers according to program guidelines, including age, loan-to-value, and homeownership • Transfer interested and qualified customers to the sales team • Create follow-up appointments • Mail information packets to customers • Update the Sales CRM with notes for each transaction

🎯 Requirements

• Basic computer skills (MS Office), 10-key, and soft phone • Customer service background • Basic understanding of the reverse mortgage product • Mortgage industry knowledge • Bilingual a plus • Organized and performance driven • Excellent written and verbal communication skills • Ability to make 100+ dials per day • Ability to meet business-defined production metrics • Training will be held in the Houston office

🏖️ Benefits

• Top-notch training and clear career paths • Team-building events and friendly competitions • Medical, dental, vision, HSA, and FSA plans • Generous paid time off • Paid holidays • Company-paid life insurance • Competitive 401(k) match • Voluntary products and discounts • Commission-based additional compensation program

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