Customer Service Lead

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

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Stillwater Insurance Group

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2000

🛡️ Insurance

Insurance

Stillwater Insurance Group is an insurance company that requires customers to verify policy information and provides customer service and claims phone numbers. The company handles policy access, billing, payments, documents, accounts, and claims reporting (24/7 for claims). The website restricts access for traffic originating outside the United States and requests validation of policy number and last name for verification. Contact channels include a U. S. customer service phone number and an email for web support.

📋 Description

• Provide day-to-day leadership, coaching, and support to the Customer Service team • Achieve service objectives while fostering relationships among team members, customers, and key stakeholders • Foster positive working relationships between customer service staff and customers • Maintain understanding of company operations, products, and applicable state regulations • Communicate with team members, internal departments, customers, and external business partners • Monitor and review phone calls and chat interactions for quality standards • Provide initial and ongoing training for employee development, job knowledge, and regulatory compliance • Participate in recruitment, interviewing, onboarding, and performance review processes • Provide management with regular updates on team performance and development opportunities • Review and approve employee timecards and time-off requests • Support cross-functional operational activities to meet departmental and organizational goals • Promote teamwork, accountability, and a customer-first culture

🎯 Requirements

• Four or more years of customer service experience, preferably in an insurance or related environment • Demonstrated leadership, coaching, or team lead experience • Excellent verbal and written communication skills • Strong organizational, analytical, and problem-solving abilities • Ability to manage competing priorities and meet deadlines in a fast-paced environment • Proficiency in reading, interpreting, and preparing reports, correspondence, and business documents • Strong mathematical aptitude, including working with whole numbers and decimals • Excellent listening and interpersonal skills • Ability to handle difficult or emotional customer situations professionally and effectively • Commitment to maintaining confidentiality and exercising sound judgment • Strong focus on customer satisfaction and continuous improvement • Ability to balance team and individual responsibilities while fostering collaboration • Demonstrated integrity, accountability, and commitment to organizational values • Proven ability to inspire others, build engagement, and follow through on commitments • Employment offers are contingent upon successful completion of a background investigation and pre-employment drug screening

🏖️ Benefits

• Remote work from home opportunity • Supportive culture • Accessible leadership • Strong integrity and teamwork culture • Professional growth opportunities • Internal development opportunities • Background investigation and pre-employment drug screening as part of employment offer conditions • Drug-free workplace • Equal opportunity employer

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