RCM Support Specialist

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $63k - $73k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Osmind

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

Healthcare • Healthcare Insurance • SaaS

Osmind is a leading provider of electronic health record (EHR) software and services specifically tailored for psychiatric practices and ketamine treatment clinics. The company supports a network of over 800 independent psychiatry practices and collaborates with life sciences companies to enhance mental health treatment and research. Osmind's platform helps clinicians streamline workflow, track robust outcomes, and facilitate patient engagement with modern psychiatry interventions such as TMS and SPRAVATO®. Their state-of-the-art EHR system simplifies practices for clinicians, making it easier for them to manage psychiatric medications and interventions. Osmind is at the forefront of advancing evidence-generating medicine, helping to set new standards for mental health interventions.

📋 Description

• Own incoming revenue cycle tickets and help resolve unpaid accounts receivable and protect cash flow • Investigate payment, denial, and billing questions across the full revenue cycle • Write clear, empathetic, customer-service-oriented responses • Serve as the revenue cycle resource for Customer Success Managers • Help CSMs navigate escalated customer situations with context, recommended responses, and solutions • Answer healthcare and revenue cycle questions for colleagues and customers • Collaborate with claims, eligibility, and prior authorization teams to understand trends and communicate findings • Translate claims and prior authorization activity into clear explanations for Customer Success and other teams • Become an expert in Candid, Osmind’s RCM platform • Support software-only customers with Candid setup and configuration, including rules engines, workflows, and account-level settings • Troubleshoot platform functionality issues and guide customers through features and best practices • Escalate platform bugs and configuration needs internally • Identify patterns indicating product gaps, rule configuration opportunities, or process breakdowns • Communicate product enhancement recommendations to the Product team • Work regularly with Implementation, Product, and other operational teams

🎯 Requirements

• Based in the United States; applicants outside the US will not be considered • Behavioral health revenue cycle experience or closely comparable specialty experience • Deep, full-cycle revenue cycle knowledge, including eligibility and benefits verification, prior authorization, claim submission, payer adjudication, denials and appeals, payment posting, patient responsibility, and A/R follow-up • Hands-on experience working claims • Strong knowledge of the broader U.S. healthcare landscape, payer behavior, and industry trends • Demonstrated customer service strength • Strong written and verbal communication skills • Strong investigative and analytical skills, including report interpretation and root cause analysis • Ability to learn new RCM systems or healthcare service lines quickly and support others independently • Ability to remain calm, constructive, and solution-oriented with frustrated stakeholders • Comfort with technology and adaptability in a fast-paced startup environment • Genuine commitment to Osmind’s mission and improving access to behavioral health care • Experience with RCM or practice management platforms is nice to have • Experience configuring rules engines or workflow automation is nice to have • Experience billing TMS, Spravato/esketamine, or ketamine-related services is nice to have • Experience with customer success, support, or implementation teams is nice to have • Experience with ticketing systems such as Pylon or Zendesk is nice to have

🏖️ Benefits

• Equity package for eligible employees • Healthcare benefits • Dental benefits • Vision benefits • Generous family leave • FSA/DCFSA • Mental health benefits • 401(k) plan • Flexible paid time off

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