Customer Service Representative

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $17 - $19 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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• Open for 1 day.
• Jobs at this company usually fill in 21 days.

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛡️ Insurance

Healthcare • Insurance

The Cigna Group is a global health services company that provides medical, dental, pharmacy, behavioral and supplemental insurance products and benefits to individuals, families, employers, brokers, providers and Medicare beneficiaries. It offers employer-sponsored group plans, individual and family plans (including Open Enrollment offerings), Medicare, international health insurance covering more than 200 countries, and digital member services through the myCigna platform (including telehealth and claims management). Its products are delivered through operating subsidiaries such as Cigna Health and Life Insurance Company and other regional affiliates.

📋 Description

• Respond to customers and providers regarding serviced products • Maintain call center statistics, including Average Speed of Answer, After Call Work, and Schedule Adherence • Handle precertification calls from healthcare professionals and Third-Party Administrator clients • Assist customers with provider verification • Handle incoming calls for precertification and provider network status • Document precertification calls appropriately • Handle incoming fax and mail inquiries regarding precertification or provider status • Handle web requests and emails from internal and external contacts • Maintain appropriate audit results, phone states, quality of service, and call protocols

🎯 Requirements

• High School diploma or GED required • 2 to 3 years' experience in a service operations environment, preferably call center environment • Knowledge of Medical Coding and Billing • Articulate, service oriented and accurate documentation process skills • Analytical, attention to detail and quality oriented • Strong organizational and time management skills • Strong written and verbal communication skills • Knowledge of MS applications • Problem solving skills • Ability to manage multiple tasks and work under pressure in a fast-paced environment • 40 WPM • Home internet through cable broadband or fiber optic service with at least 10 Mbps download and 5 Mbps upload when working remotely

🏖️ Benefits

• Annual bonus plan eligibility • Medical, vision, and dental benefits • Well-being and behavioral health programs • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence • Remote work arrangement • Cable broadband or fiber optic internet requirement for home working

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