Advanced Application Support Specialist

🔥 12 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 13%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 1 day.
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Tantalus Systems

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1989

⚡ Energy

🤖 Artificial Intelligence

☁️ SaaS

Energy • Artificial Intelligence • SaaS

Tantalus Systems is a technology company dedicated to helping utilities modernize their distribution grids by harnessing the power of data across all their devices and systems deployed throughout the entire distribution grid – from the substation to the EV charger located behind the meter. They offer smart grid solutions that include intelligent connected devices, communications networks, data management, enterprise applications, and analytics, providing a secure and flexible platform for grid modernization.

📋 Description

• Install and commission Tantalus gateways, collectors, and field hardware • Configure device networking, including IP addressing, VLANs, routing, firewalls, VPNs, and LTE/APN settings • Integrate devices with customer SCADA and head-end systems, validating point mapping, polling, and controls • Implement TRUGrid SCADA as a replacement for an existing system or as a customer’s first SCADA system • Commission and test DNP3, Modbus, IEEE 2030.5, IEC 61850, and other protocol communications • Troubleshoot hardware, firmware, network, and protocol issues using packet capture, signal analysis, and device logs • Query SQL databases to validate deployments and support root-cause analysis • Apply operational technology (OT) security best practices, including segmentation, secure remote access, and NERC CIP awareness • Support pilots, proof-of-concept testing, and field trials with Engineering • Document configurations, network diagrams, and support cases • Travel up to 25% to utility customer sites

🎯 Requirements

• Associate’s or bachelor’s degree in a technical field, or equivalent experience • 3+ years of networking and security experience in corporate, utility, or OT networks • 3+ years of field implementation, commissioning, or technical support experience in the utility or energy sector • Hands-on experience with SCADA, RTUs, PLCs, or IEDs • Working knowledge of DNP3 and Modbus • Working knowledge of SQL • Valid driver’s license • Experience with IEEE 2030.5 and IEC 61850 preferred • Experience with AMI, RF mesh, or LTE networks preferred • Experience with Linux and scripting in Bash or Python preferred • Network+, Security+, CCNA, or GICSP certification preferred • Strong troubleshooting skills • Clear communication with customers and internal teams • Self-motivated, with the ability to work independently in the field

🏖️ Benefits

• Competitive salary plus variable compensation based on performance targets and business objectives • Medical, dental and vision plans • Healthcare and dependent care flexible spending accounts • Paid time off

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