Customer Service Representative

🔥 14 hours ago

🇺🇸 United States – Remote

💵 $17 - $19 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.

📋 Description

• Respond to customers and providers regarding serviced products • Maintain call center statistics, including Average Speed of Answer, After Call Work, and Schedule Adherence • Handle precertification calls from healthcare professionals and Third-Party Administrator clients • Assist customers with provider verification • Handle incoming calls for precertification and provider network status • Document precertification calls appropriately • Handle incoming fax and mail inquiries for precertification or provider status • Handle web requests and emails from internal and external contacts • Maintain appropriate audit results and call protocols • Maintain appropriate phone states and quality of service to meet customer service expectations

🎯 Requirements

• High School diploma or GED required • 2 to 3 years' experience in a service operations environment, preferably a call center environment • Knowledge of Medical Coding and Billing • Articulate, service-oriented, and accurate documentation process skills • Analytical, attention to detail, and quality-oriented • Strong organizational and time management skills • Strong written and verbal communication skills • Knowledge of MS applications • Problem-solving skills • Ability to manage multiple tasks and work under pressure in a fast-paced environment • 40 WPM typing speed • Home internet connection through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload, if working at home

🏖️ Benefits

• Annual bonus plan eligibility • Medical, vision, and dental benefits starting on day one • Well-being and behavioral health programs • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence • Remote work arrangement

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