Customer Service Representative

Job not on LinkedIn

🔥 15 hours ago

🦀 Maryland – Remote

🦀 Maryland – Remote

💵 $45.2k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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• Open for 1 day.
• Jobs at this company usually fill in 21 days.

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Bertelsmann SE & Co. KGaA

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📣 Marketing

📱 Media

Consulting • Marketing • Media

Bertelsmann SE & Co. KGaA is a global media and education company that has evolved from a small book publisher founded in 1835 into a diverse organization with over 80,000 employees worldwide. The company operates various business units, including the RTL Group, Penguin Random House, BMG, Arvato Group, Bertelsmann Marketing Services, and Bertelsmann Education Group, which offer job opportunities across about 50 countries. Bertelsmann is dedicated to fostering an equitable and inclusive workplace, encouraging personal initiative, creativity, and diverse perspectives among its workforce.

📋 Description

• Serve as a primary point of contact for customers, sales representatives, and internal and external business partners • Respond to inquiries through phone and email channels • Maintain accurate interaction records and provide timely, professional responses • Research and process customer orders using SAP and related business applications • Investigate order status and fulfillment issues • Research shipment status, delivery concerns, shortages, damages, missing items, and other order-related issues • Coordinate with warehouse, transportation, and internal teams to identify solutions • Communicate order and shipment updates to customers • Collaborate with internal departments and business stakeholders to resolve complex inquiries and fulfillment challenges • Support an exceptional customer experience

🎯 Requirements

• High school diploma or equivalent required • Two to three years of prior customer service experience • Strong written and verbal communication skills • Excellent listening, problem-solving, organizational, and prioritization skills • Ability to manage multiple inquiries and deadlines simultaneously • Ability to work independently, exercise sound judgment, take ownership, and collaborate within a team • Proficiency with computers and business applications, including Microsoft Excel and Outlook • Experience with email-based customer support • Ability to learn and navigate multiple systems, research information, analyze data, document findings accurately, and apply established procedures • Experience with SAP and MARC is a plus • Experience with ticketing, case management, contact center, or CRM platforms is preferred • Professional, patient, and empathetic phone presence • Strong attention to detail and commitment to accuracy • Bilingual or multilingual fluency is a plus; German, Japanese, Chinese, Spanish, and French are desirable but not required • Skills assessment may be part of the consideration process

🏖️ Benefits

• Bonus or profit share contingent on company results • Remote work option • Office-based work option • Monday–Friday schedule, 8:30 a.m.–5:00 p.m. Eastern time • Equal opportunity and affirmative action employment practices

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