Customer Service and Sales Representative

🔥 14 hours ago

🌵 Arizona, Colorado, +5 more states – Remote

🌵 Arizona – Remote ⛰️ Colorado – Remote 🗻 New Hampshire – Remote 🍂 Massachusetts – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🧀 Wisconsin – Remote

💵 $25 - $31 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 1 day.
• Jobs at this company usually fill in 21 days.

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American Family Insurance

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1927

🛡️ Insurance

💸 Finance

👥 B2C

Insurance • Finance • B2C

American Family Insurance is a leading insurance company offering a range of personal insurance products including home, auto, life, and umbrella insurance. With a focus on customer satisfaction, American Family Insurance is trusted by over 12 million customers and has earned high ratings for its digital insurance shopping experience. The company emphasizes the convenience of managing insurance through its MyAmFam app, allowing customers to pay bills, file claims, and access policy information easily. The company also offers significant discounts for bundling multiple insurance products. American Family Insurance is headquartered in Madison, Wisconsin, and is committed to customer service, corporate responsibility, and community involvement.

📋 Description

• Provide support to customers, insureds, clients, advisors, partners, agencies, and internal and external business partners • Respond to customer interactions regarding billing, policy coverage, and policy changes via phone, email, e-form, chat, and/or social media • Take ownership of requests and provide thorough service to ensure complete customer satisfaction • Review situations and make appropriate exception decisions for customers and the organization • Assist with peer development through information and knowledge sharing • Apply process improvement concepts, identify improvement opportunities, and recommend changes • Attend scheduled training classes and participate in development opportunities to expand customer service skills • Maintain knowledge and skills necessary to provide expected support • Understand and maintain key performance indicators while living company values

🎯 Requirements

• Demonstrated experience providing customer-driven solutions, support or service • Basic knowledge and understanding of mathematics (arithmetic, averaging, percentages, etc.) • Demonstrated experience in a customer service environment, including face-to-face service or contact center, retail, insurance, or hospitality • Demonstrated ability to take the lead and guide customers to resolution • If unlicensed, proof of successful passing completion of pre-licensing course for employee's resident state • Property and Casualty producer license for resident state must be obtained within 30 days of hire • Property and Casualty producer licenses for all other operating and/or service states must be obtained within 60 days of hire • Required producer licenses may be required sooner based on business needs • Up to 10% travel • Offer contingent on applicable background checks • Offer contingent on signing a non-disclosure agreement • Sponsorship will not be considered unless specified in the posting

🏖️ Benefits

• Relocation support for eligible candidates • Comprehensive medical, dental, vision and wellbeing benefits • Competitive 401(k) contribution • Pension plan • Annual incentive • 9 paid holidays • Paid time off program (23 days accrued annually for full-time employees) • Student loan repayment program • Paid-family leave • New Employee Orientation and development opportunities

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