Customer Support Specialist

Job not on LinkedIn

🔥 44 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $28 - $38 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

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• Just posted.

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Tephra Solar

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏗️ Construction

🏥 Healthcare

🏭 Manufacturing

Construction • Healthcare • Manufacturing

Tephra Solar is a solar energy and roofing company that provides comprehensive solutions to homeowners across various states, including California, Colorado, Florida, Nevada, Oklahoma, Texas, and Utah. The company offers services such as solar panel installations, solar batteries, and roofing, all designed to help customers save on their energy costs. With a focus on high-quality workmanship and customer service, Tephra Solar aims to make the transition to renewable energy easy and affordable, with options like $0 down payment and flexible ownership plans.

📋 Description

• Answer client enquiries regarding system performance, payment and time frame of installation • Partner with internal Field & Operations to ensure a positive client experience • Answer customer enquiries using CRM/ticketing systems via phone, email, live chat and SMS • Support homeowners with installation dates, permitting/inspection status, system monitoring, billing, and warranty coverage • Help users troubleshoot minor system monitoring warnings or account issues • Collaborate with scheduling, field workers, engineering and billing to escalate and resolve major service issues • Document client communications, issue status and resolutions in the CRM • Maintain accurate and up-to-date records

🎯 Requirements

• Experience in start-ups, IT companies, innovative projects or professional services • Experience supporting remote customers • Experience with CRM and Ticketing Systems • Fluency in English is a must • Other languages are a plus • Comfortable working remotely in a fast-paced setting • Disciplined, solution-oriented, and empathic approach • Superb communication skills

🏖️ Benefits

• Home office environment • Opportunity to work in a creative, international environment • Training and professional growth • Energetic and team-oriented working environment • New work and opportunity around customer’s experience

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