Customer Service Supervisor

🔥 0 minutes ago

🐊 Florida, Nebraska, +1 more states – Remote

🐊 Florida – Remote 🌾 Nebraska – Remote 🗽 New York – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

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Stillwater Insurance Group

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2000

🛡️ Insurance

Insurance

Stillwater Insurance Group is an insurance company that requires customers to verify policy information and provides customer service and claims phone numbers. The company handles policy access, billing, payments, documents, accounts, and claims reporting (24/7 for claims). The website restricts access for traffic originating outside the United States and requests validation of policy number and last name for verification. Contact channels include a U. S. customer service phone number and an email for web support.

📋 Description

• Supervise and support Customer Service Representatives, ensuring consistent service quality • Review and evaluate employee performance; provide ongoing coaching and individual feedback • Identify training needs and conduct or coordinate training as necessary • Complete annual performance reviews • Coordinate recruiting and onboarding of new team members • Approve weekly timecards and support scheduling needs • Serve as the primary point of escalation for customer complaints, concerns, and inquiries, ensuring timely resolution • Prepare and deliver weekly and monthly performance and service metrics reports to the AVP, Customer Service • Promote a positive, collaborative, and service-oriented team culture • Support department initiatives and perform additional duties as assigned by the VP, Customer Service

🎯 Requirements

• Bachelor’s degree or university program certificate OR six (6) or more years of related experience and/or training OR an equivalent combination of education and experience • P&C Agent license • Strong customer service orientation with the ability to manage difficult or escalated situations • Excellent verbal and written communication skills • Ability to read, interpret, and write procedural documentation and reports • Strong mathematical and analytical skills, including the ability to interpret metrics and performance reports • Proven problem-solving and decision-making skills • Strong organizational skills with the ability to manage multiple priorities and deadlines • Proficiency with customer service software, reporting tools, and standard word-processing applications • Ability to work independently and collaboratively across teams and levels • Demonstrated attention to detail and sound judgment • Flexibility and adaptability in a fast-paced, changing environment • Successful completion of a background investigation and pre-employment drug screening

🏖️ Benefits

• Positive, friendly, energetic work environment • Accessible leadership • Opportunity to learn the insurance industry and valuable skills • Investment in future career development • Coaching and development opportunities • Recognition and growth opportunities • Small team environment • Remote work from home opportunity • Background investigation and pre-employment drug screening required for employment offers • Drug-free workplace • Equal opportunity employer

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