Customer Success Manager – Housing

🕒 September 15

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NEC Software Solutions

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

NEC Software Solutions is a company that provides software and digital services with a focus on government, healthcare, housing, and public safety sectors. They offer solutions such as business processing, digital mailroom, document management, and cloud hosting. Their services are designed to be user-centered and are aimed at making a difference in public service technology by bringing in a human touch to support organizations both in the UK and worldwide. NEC Software Solutions is committed to driving innovation and providing services that address changing needs to create stronger communities.

📋 Description

• Own the full customer-specific solution and ensure overall solution coherence • Understand how all parts of the system work together • Make and own design decisions, including cross-module decisions • Resolve solution conflicts between teams, modules, or requirements • Make clear recommendations and take ownership of outcomes • Ensure consistency across modules and identify solution issues early • Prevent conflicting configurations across modules • Translate business policy into system behaviour • Work with customers to understand policies and requirements • Ensure rules are applied correctly and consistently in the system • Highlight risks where policy and system design do not align • Act as the main functional authority for complex issues • Support senior customer conversations and decisions • Explain complex topics clearly and simply • Assure delivery quality and testing coverage for real end-to-end scenarios • Help determine whether solutions are ready to go live • Focus teams on resolving the most important issues • Lead and mentor individuals in a consultancy capacity

🎯 Requirements

• Broad knowledge and proficiency in NEC Housing Solution, including configuration and module implementation • Previous exposure to Housing environments such as Local Authority Housing, ALMOs, and Housing Associations using the NEC Housing Solution • Experience in consultancy, including customer interaction and project methodologies • Excellent written and verbal communication skills • Experience owning design decisions • Ability to problem-solve in demanding circumstances and manage multiple projects • Experience leading and mentoring individuals in a consultancy capacity • Pre-existing right to work and travel within the UK; documentary evidence required • Satisfactory vetting, references, and occupational health checks required • DBS check may be required depending on the role

🏖️ Benefits

• Private Medical Cover funded by NEC for Employees, with the option to add family members at an additional cost • 25 days paid holiday with the option to buy/sell (FTE) • 4 x basic salary life assurance cover funded by NEC, with the option to increase cover at an additional cost • Group Pension Plan with employer contributions up to a maximum of 8.5% • Flexible benefits to suit individual needs • Free access to LinkedIn Learning with over 15,000 courses • Remote or hybrid working subject to the successful applicant's location and company policy