Senior Business Applications Analyst, CRM – Yardi

🕒 September 9

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Welltower™ Inc. (NYSE:WELL)

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1970

🏥 Healthcare

🏨 Hospitality

🏠 Real Estate

Healthcare • Hospitality • Real Estate

Welltower™ Inc. (NYSE:WELL) is an S&P 500 real estate investment company focused on seniors and wellness housing across the United States, United Kingdom, and Canada. The company owns and operates a portfolio of over 2,000 seniors and wellness housing communities positioned at the intersection of housing and hospitality, emphasizing vibrant rental communities for older adults. Operating as an operating company within a real estate structure, Welltower leverages disciplined capital allocation, data science, and an end-to-end operating platform (the Welltower Business System) to drive long-term per-share growth and superior operating results.

📋 Description

• Develop and leverage relationships with internal and external stakeholders to meet strategic business objectives • Design and optimize resident journeys, ensuring standardization • Work closely with the Yardi Implementation team and third-party data consultants to implement CRM and RentCafé modules • Work with AVP, Operations to develop and implement comprehensive training programs across multiple mediums • Contribute to maintaining project plans and timelines • Conduct comprehensive training for proficient CRM and RentCafé system use • Provide ongoing support, address issues, and continuously optimize workflows • Collaborate with internal support teams to resolve challenges • Implement quality assurance processes • Foster cross-program and cross-functional dependencies to support execution success and maximize value capture • Establish best practices and ensure solution delivery adheres to defined standards • Manage to the business case or approved budget by controlling one-time and recurring costs while driving ROI • Develop regular status communications for senior leadership and stakeholders • Anticipate and mitigate risks, dependencies, and impediments to facilitate resolutions

🎯 Requirements

• At least 4 years of operations, financial, or technology implementation experience • Ability to manage portfolios of work • Solid understanding of project management and agile practices, with the ability to teach and coach others • Keen ability to engage and work with different teams • Strong interpersonal, conflict management, and communications skills • Effective documentation and reporting skills • Strong understanding of customer journey design and best practices • Proven experience working on complex CRM implementation projects • Preferred experience with Yardi’s CRM, RentCafé and associated modules • Project Management and Technical Support experience • Experience planning and working on implementations of system changes in a SOX environment is preferred • Bachelor’s degree in accounting, finance, marketing, or a related field is preferred • Agile, Six Sigma, or PMP certification strongly preferred • Successful completion of a background check, drug screening, and verification of employment, education, and other credentials relevant to the position • Out-of-area and overnight travel should be expected as outlined in specific projects

🏖️ Benefits

• Competitive Base Salary + Annual Bonus • Generous Paid Time Off and Holidays • Employee Stock Purchase Program – purchase shares at a 15% discount • Pension Scheme + Profit Sharing Program • Tuition Assistance Program • Comprehensive and progressive Medical/Dental/Vision options • Professional Growth