Enterprise Customer Success Manager

🕒 September 15

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Semperis

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

📦 Logistics

🔒 Cybersecurity

Healthcare • Logistics • Cybersecurity

Semperis is a cybersecurity company specializing in Active Directory (AD) protection and identity-first security solutions. They offer a comprehensive suite of products designed to prevent, detect, respond to, and recover from cyberattacks targeting Active Directory environments, both on-premises and in the cloud. Their services include threat detection, disaster recovery, and identity risk management, leveraging deep Microsoft MVP expertise. Semperis is known for its innovative tools like Purple Knight and Hybrid Identity Protection (HIP) Conference, catering to critical sectors such as financial services, healthcare, and the public sector. The company emphasizes reducing downtime and provides 24/7 incident response support to enhance operational resilience against identity-based attacks.

📋 Description

• Design success plans for a book of business of strategic customers throughout their lifecycle • Guide customers through onboarding, implementation, upsell, cross-sell, and renewal • Achieve and report on customer health, satisfaction, retention, and growth targets • Act as the voice of the customer and provide insights to Product Development and other internal teams • Lead training sessions to support product adoption and operational impact • Monitor record-keeping and ensure relevant customer information is captured • Develop and execute ongoing customer development programs, including health checks, product upgrades, and workshops • Identify potential customer references and assist with customer case studies • Maintain understanding of Semperis technology, products, and services • Help develop and enhance processes and systems for the overall Customer Success program • Collaborate with Technical Delivery, Sales, Support, Customer Success, and Product Development teams

🎯 Requirements

• Hands-on product enablement experience with a security product vendor • Experience running product health checks and articulating their output • Experience configuring or tuning alert and response rules • Experience remediating Active Directory and Entra security posture vulnerabilities • Understanding of NIST IR process, MITRE ATT&CK framework, APTs, Active Directory and Entra ID vulnerabilities and attack patterns, and IAM and Security team structures • Foundational knowledge of network security, endpoint protection (EDR/XDR), cloud security (CSPM/CWPP), identity (IAM/SSO/MFA), SIEM, zero trust, and threat intelligence • Fundamental understanding of on-premises and cloud architectures, including AWS, Azure, and GCP • Familiarity with NIST CSF, CIS, ISO 27001, PCI-DSS, HIPAA, GDPR, and SOC 2 compliance frameworks • 5+ years of experience as a Customer Success Manager, technical account manager, or related customer-facing role in a Cybersecurity SaaS solutions company • Ability to explain complex threats or product value to CISOs, CIOs, architects, and analysts • Ability to turn telemetry, risk scores, and attack surface metrics into business narratives • Project/program management experience with customer onboarding, health checks, maturity roadmaps, and expansion opportunities • Conflict resolution and expectation management during incidents or escalations • Consultative selling and value realization experience, including upsell, cross-sell, and multi-year renewals • Understanding of ARR, NRR, consumption metrics, and renewal/expansion forecasting • Ability to build and execute Customer Success Plans / Joint Success Plans • Risk identification and mitigation planning • Competitive intelligence skills • Experience with SFDC and Active Directory preferred • Fluent English language skills required • German language proficiency is a strong advantage

🏖️ Benefits

• Employee experience rooted in purpose, growth, and balance • Remote work arrangement • Global team environment • Healthy work-life balance • Reasonable accommodation for applicants with disabilities