Implementations Manager, Strategic Accounts

🕒 July 28

🏢🏡 Atlanta – Hybrid

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 25%

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Neighborly Software

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

🏛️ Government

☁️ SaaS

🤝 B2B

💰 Private Equity Round - Neighborly Software on 2024-10

Government • SaaS • B2B

Neighborly Software is a GovTech company providing an all-in-one SaaS platform to manage government-funded programs—covering grants, loans, construction, asset reports, analytics, and program administration. The platform connects administrators, participants, contractors, and homeowners to streamline enrollment, administration, and reporting for local, state, and nonprofit organizations, with specific products for Housing & Community Development, Housing Choice Vouchers (HCV), Disaster Recovery & Mitigation, and Home Energy Rebates. Neighborly emphasizes integration with government systems (e. g. , IDIS) and targets public-sector clients to simplify program delivery and reporting.

📋 Description

• Lead full‑cycle implementations from kickoff through go‑live and handoff, owning planning, coordination, execution, and delivery. • Manage multi‑workstream implementation plans, including timelines, risks, dependencies, and decision tracking. • Drive project accountability across client and internal stakeholders to ensure clear ownership and on‑time delivery. • Collaborate with Project Managers or Configuration Specialists as needed when projects require additional structure or technical support. • Serve as the primary strategic partner for client leadership, program teams, and technical stakeholders during implementation. • Facilitate executive‑level discussions, discovery workshops, and workflow alignment sessions. • Provide expert guidance rooted in Neighborly Software capabilities, program requirements, and industry best practices. • Communicate project status, risks, and next steps clearly and proactively to stakeholders across all levels. • Configure Neighborly Software programs directly, including complex forms, workflows, eligibility rules, automation logic, and role‑based permissions. • Conduct detailed configuration validation through testing, scenario design, and peer review. • Identify workflow gaps, system risks, or configuration inefficiencies early and refine solutions accordingly. • Lead training for administrators, executives, and cross‑functional program teams across multiple workstreams. • Guide clients through systemic process changes, workflow redesign, and go‑live readiness activities.

🎯 Requirements

• 5+ years of experience implementing SaaS or workflow‑based systems, ideally in complex or enterprise environments. • PMP certification preferred. • Experience working with government agencies, large housing authorities, or statewide programs. • Familiarity with HUD program types is helpful but not required. • Experience writing basic HTML is a plus. • Bachelor’s degree preferred.

🏖️ Benefits

• Medical, Dental, Vision plan options and Company-Paid Short-Term Disability and Life Insurance • 401K Contributions – Generous employer match with immediate vesting • Generous Time Off – 5 weeks of PTO, 9 paid holidays, and 3 days of volunteer time off each year