Assistant Account Manager

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $16 - $17 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Nelnet

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1996

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Nelnet is a diversified services company that provides a wide range of solutions including government services, consumer services, technology services, and federal student loan services. The company specializes in customer-centric services, operational optimization, and support, offering digital accessibility, custom development, data analytics, artificial intelligence, and information security. Nelnet also offers business process outsourcing, contact center and back-office processing, loan servicing, and education services. Furthermore, Nelnet is involved in financial management, payment technology, and renewable energy through tax equity funding and solar installations. Nelnet is committed to enhancing education, government service provision, and energy innovation, promoting community engagement and philanthropic efforts through partnerships.

📋 Description

• Respond to incoming payer/applicant phone calls and emails • Resolve issues related to payment accounts and follow up on inquiries • Make outbound phone calls and send emails for account research and problem resolution • Answer incoming calls from the ACD line and email inquiries as a primary point of contact • Assist payers/applicants in setting up accounts • Educate payers/applicants about their accounts • Update demographic and additional account information • Contact payers/applicants regarding their accounts when necessary • Independently troubleshoot and resolve payer/applicant issues, including escalated calls • Meet or exceed department quality and quantity standards • Maintain attendance, timeliness, and scheduled shift coverage

🎯 Requirements

• Must already be authorized to work in the United States without the need for current or future sponsorship • High school graduate • At least 2 years of related customer service experience within a call center • Ability to consistently meet or exceed department standards • Ability to thrive in a team environment • Accountability and willingness to take ownership • Ability to maintain excellent attendance and timeliness • Strong focus on customer satisfaction • Understanding and use of active listening skills • Ability to manage multiple priorities • Strong oral communication skills • Ability to handle stressful situations and meet multiple deadlines • Strong critical thinking and problem-solving skills • Excellent accuracy with attention to detail

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • HSA and FSA • Generous earned time off • 401K/student loan repayment • Life insurance & AD&D insurance • Employee assistance program • Employee stock purchase program • Tuition reimbursement • Performance-based incentive pay • Short- and long-term disability • Robust wellness program