FACTS Account Manager, K-12 Financial Management

🔥 4 hours ago

🌾 Nebraska – Remote

🌾 Nebraska – Remote

💵 $45k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Nelnet

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1996

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Nelnet is a diversified services company that provides a wide range of solutions including government services, consumer services, technology services, and federal student loan services. The company specializes in customer-centric services, operational optimization, and support, offering digital accessibility, custom development, data analytics, artificial intelligence, and information security. Nelnet also offers business process outsourcing, contact center and back-office processing, loan servicing, and education services. Furthermore, Nelnet is involved in financial management, payment technology, and renewable energy through tax equity funding and solar installations. Nelnet is committed to enhancing education, government service provision, and energy innovation, promoting community engagement and philanthropic efforts through partnerships.

📋 Description

• Build and maintain relationships with educational institution contacts • Proactively reach out to institutions and maintain high availability • Provide direction and guidance on NBS products and services • Train institutions on products, processes, and procedures • Provide customer service by telephone, chat, fax, email, and written correspondence • Answer high-volume phone calls and chats from all regions of the country • Set up and maintain institution profiles, terms, and marketing sites • Encourage increased use of NBS products and technical services • Troubleshoot problems and offer solutions • Communicate with sales and internal contacts regarding existing institutions and new leads • Report activities to the team leader • Participate in special projects and committees and perform other assigned duties

🎯 Requirements

• College graduate in related field or equivalent experience • Experience in banking or customer service is preferred • Previous experience in education (e.g., teaching, school district, or student services) is highly desirable • Strong interpersonal and communication skills • Ability to work as a team player and establish good rapport with co-workers • Detail oriented with excellent prioritization, organization and time management skills • Ability to multi-task and complete projects under high pressure deadlines and stressful situations • Strong analytical and problem solving skills • General knowledge of NBS products and other areas and products within the company • General computer skills including Microsoft Office applications, e-mail, internet, and CRM system • Understanding the unique needs of educational institutions is beneficial • Must already be authorized to work in the United States without current or future visa sponsorship

🏖️ Benefits

• medical insurance • dental insurance • vision insurance • HSA and FSA • generous earned time off • 401K/student loan repayment • life insurance and AD&D insurance • employee assistance program • employee stock purchase program • tuition reimbursement • performance-based incentive pay • short- and long-term disability • robust wellness program • 8 week training period