Managing Director, NDS Collections Strategy

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

📞 Collections

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

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Nelnet

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1996

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Nelnet is a diversified services company that provides a wide range of solutions including government services, consumer services, technology services, and federal student loan services. The company specializes in customer-centric services, operational optimization, and support, offering digital accessibility, custom development, data analytics, artificial intelligence, and information security. Nelnet also offers business process outsourcing, contact center and back-office processing, loan servicing, and education services. Furthermore, Nelnet is involved in financial management, payment technology, and renewable energy through tax equity funding and solar installations. Nelnet is committed to enhancing education, government service provision, and energy innovation, promoting community engagement and philanthropic efforts through partnerships.

📋 Description

• Define and own the multi-year collections strategy, translating market opportunity into a funded business plan, financial model, and service offering roadmap • Own the collections services P&L, setting revenue targets, pricing and fee structures, and cost discipline to achieve breakeven and sustained profitability • Establish the enterprise recovery management operating and governance framework, delegating build and day-to-day execution to collections leadership • Drive revenue growth by originating and closing collections opportunities across servicing clients and prospects, NBS school partners, NFS portfolios, and Nelnet Bank • Represent the capability as its executive face with clients, prospects, agency partners, and industry bodies, including presenting to executive leadership and the board • Set the regulatory and risk posture for collections activity with Compliance, Legal, and Internal Audit, keeping Nelnet outside of direct collection and licensing exposure • Shape enterprise recovery strategy for Nelnet-owned and acquired portfolios, advising on liquidation assumptions that influence investment returns • Build, lead, and develop the collections leadership team, including Directors accountable for operations, agency network, and analytics • Govern strategic agency and partner relationships at the enterprise level, negotiating master terms and resolving escalated performance or reputational issues • Report business line performance to executive leadership against financial, portfolio, client, recovery, and compliance metrics

🎯 Requirements

• Bachelor's degree in Business, Finance, Economics, or a related field, or an equivalent combination of education and experience • 12+ years of progressive experience in consumer collections, recovery, or default management • 5+ years leading leaders at the Director level or above • 5+ years of P&L or business line ownership, including building a business plan and financial model from concept through revenue generation • 7+ years of accountability for third-party collection agency networks, including enterprise contract negotiation and vendor governance • 5+ years engaging executives, clients, or regulators in a regulated consumer lending or loan servicing environment • Demonstrated success launching a new product, service line, or business competency and scaling it into an established profit center • Preferred: MBA or advanced degree in Business, Finance, or Law • Preferred: Experience in student loan servicing, private education lending, or bank consumer portfolios • Preferred: Experience selling or expanding B2B outsourced services to financial institutions or higher education clients • Preferred: Experience integrating recovery performance into portfolio acquisition or investment underwriting • Strategic vision: Converts market opportunity into a differentiated, executable business strategy with clear economics • Executive influence: Secures investment and alignment across enterprise business units and earns credibility with clients and regulators • Commercial acumen: Structures pricing, revenue share, and deal terms that balance client value against Nelnet profitability • Risk judgment: Weighs growth against regulatory, compliance, and reputational exposure in a highly scrutinized function • Leadership scale: Builds leadership teams and operating discipline that grow a lean function into a durable business line

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • HSA and FSA • Generous earned time off • 401(k)/student loan repayment • Life insurance and AD&D insurance • Employee assistance program • Employee stock purchase program • Tuition reimbursement • Performance-based incentive pay • Short- and long-term disability • Robust wellness program