Customer Service Representative I

🔥 1 minute ago

🚗 Michigan – Remote

🚗 Michigan – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Neogen Corporation

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🧬 Biotechnology

🌾 Agriculture

🍽️ Food & Beverage

Biotechnology • Agriculture • Food & Beverage

Neogen Corporation is a biotechnology company that offers a comprehensive range of solutions and services aimed at ensuring food safety throughout the food chain. They cater specifically to the food processing, animal protein, and agriculture industries, helping to protect the global food supply while promoting efficient production practices. In addition to their primary focus on food safety, Neogen also serves the companion and performance animal sectors, as well as engaging in life sciences and toxicology fields.

📋 Description

• Handle inbound customer calls and make outbound calls regarding order status, order-entry issues, and other customer needs • Enter and process customer orders received by phone, fax, and email using CRM and Solomon systems • Process Visa, MasterCard, and American Express payments according to company procedures • Provide order confirmations by email or fax • Track customer shipments and provide shipment information • Enter customer complaints into the appropriate CMS system • Assist customers with establishing eCommerce accounts • Maintain customer purchase order documentation on the appropriate shared drive • Review open-order reports and identify shipments requiring follow-up or confirmation • Assist Sales representatives with customer quotes and convert approved quotes into orders • Provide invoice copies to customers and Sales representatives • Maintain knowledge of Neogen products, services, and internal processes • Identify opportunities to support or expand customer orders using product knowledge • Participate in customer and sales campaigns as assigned • Provide phone and email coverage for Customer Service team members • Participate in cross-training within the Customer Service department • Maintain and update departmental training documentation and procedures • Partner with Purchasing, Planning, Shipping, and Accounts Receivable to resolve inventory, order, purchase order, account, and case-related issues • Communicate professionally with internal and external customers by phone and email • Participate in special projects and perform other related duties as assigned

🎯 Requirements

• High school diploma or GED • One or more years of customer service, order processing, administrative support, or related experience, or an equivalent combination of education, training, and relevant experience • Experience using Microsoft Word and Excel • Ability to enter and maintain information accurately in computer-based systems • Ability to communicate clearly and professionally with internal and external customers by phone and email • Ability to read and interpret written procedures, instructions, and routine business documents • Ability to prepare routine written correspondence • Ability to organize work, manage multiple priorities, and meet established deadlines • Ability to work effectively with cross-functional teams and customers • Strong customer service and interpersonal skills • Professional phone and email communication skills • Strong attention to detail and accuracy • Ability to identify issues, gather relevant information, and work with appropriate partners to resolve customer concerns • Ability to adapt communication style based on customer and business needs • Ability to work collaboratively across departments • Ability to maintain confidentiality of customer and business information • Ability to learn Neogen products, systems, procedures, and processes • Ability to accept feedback and apply it to improve performance and work quality • Preferred: Associate or bachelor's degree • Preferred experience in a customer service or order-entry environment • Preferred experience using CRM, ERP, or order-management systems • Preferred experience with Solomon or similar ERP software • Preferred experience processing customer payments, purchase orders, invoices, or account-related transactions • Preferred ability to type approximately 50-60 words per minute accurately • Regular and reliable attendance • Ability to work occasional adjusted hours based on business and customer needs • Ability to sit, use hands to operate computer and office equipment, and communicate verbally and electronically • Occasional ability to stand, walk, or lift/move items weighing up to 25 pounds

🏖️ Benefits

• Comprehensive training on internal process and systems • Reasonable accommodations may be provided to enable qualified individuals with disabilities to perform the essential functions • Equal Employment Opportunity, including individuals with disabilities and protected veterans

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