Virtual Apron Support Specialist – Millwork

🔥 1 hour ago

🍑 Georgia – Remote

🍑 Georgia – Remote

💵 $18 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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The Home Depot

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

🏗️ Construction

📦 Logistics

🛒 Retail

💰 Debt Financing on 2007-07

Construction • Logistics • Retail

The Home Depot is a leading home improvement retailer, offering a wide range of building materials, home improvement products, lawn and garden products, and related services. The company operates both physical stores and an online platform, providing comprehensive solutions for DIY enthusiasts, professional contractors, and homeowners. The Home Depot is committed to diversity, equity, and inclusion, providing employment opportunities and benefits to a diverse workforce. Additionally, the company places a high emphasis on customer service and associate engagement to maintain its position as a trusted leader in the home improvement industry.

📋 Description

• Facilitate inbound calls, qualify customers, warm transfer them to appropriate teams, and assist with the Online Configurator Tool • Drive sales through consultative selling and contribute to personal and team sales goals • Engage customers professionally via phone and/or online • Follow up with vendors and stores on customer projects to help expedite and communicate timelines • Provide tailored suggestions and solutions for Millwork customers, including door and window solutions, product customization, and project inquiries • Build and maintain customer relationships while assisting associates and customers during sales and product inquiries • Generate new leads and warm transfer them to Virtual Apron Design Specialists for further consultation and design support

🎯 Requirements

• Must be 18 years of age or older • Must be legally permitted to work in the United States • Previous Millwork experience is preferred • Working knowledge of Microsoft Office Suite • Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers • Excellent written and verbal communication skills • Consultative selling experience • High school diploma and/or GED • Minimum 1+ years of work experience

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