Customer Support Specialist I

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $24 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Grow Therapy

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

🛡️ Insurance

💼 Consulting

📦 Logistics

Insurance • Consulting • Logistics

Grow Therapy is a technology-enabled mental healthcare platform that connects clients with licensed therapists and prescribers for therapy and medication management. The service lets users search by state, city, insurance, and needs, book virtual or in-person appointments, and often enables lower out-of-pocket costs by handling insurance billing. Grow vets providers, offers resources (quizzes, guidance), and partners with employers and payors to expand access to affordable, personalized mental health care.

📋 Description

• Support clients and providers through live chat, asynchronous messaging, and phone • Investigate customer issues and provide accurate, complete resolutions • Escalate issues when additional expertise is needed and ensure customers have a clear path forward • Meet customer satisfaction, response-time, case-resolution, productivity, and service-level expectations • Manage workload and maintain an organized inbox • Explain insurance, billing, and Grow Therapy platform information clearly • Document customer concerns, actions taken, and next steps accurately • Follow established policies and procedures and resolve issues during the first interaction when possible • Participate in coaching, quality reviews, training, and team discussions • Identify recurring customer challenges and emerging trends • Share insights with the Supervisor and collaborate with internal partners to address root causes • Maintain assigned schedule and availability • Report directly to a Support Supervisor

🎯 Requirements

• At least one year of experience in a customer-facing role, including customer support, hospitality, retail, healthcare, or another service-oriented environment • Ability to work effectively in a remote environment • Ability to navigate ambiguity and changing priorities • Passion for technology, AI, troubleshooting, or improving processes and systems • Available to work Monday through Friday on a 9:00 AM–6:00 PM or 12:00 PM–9:00 PM Eastern Time shift • Spanish-language proficiency is a nice-to-have, not required • Familiarity with health insurance, medical billing, healthcare technology, insurance benefits verification, EOBs, payer portals, medical terminology, ICD-10, CPT codes, or healthcare claims processing is nice-to-have, not required

🏖️ Benefits

• Comprehensive medical, dental, vision, life, and disability coverage • No cost access to therapy through the Grow platform for US employees • Retirement savings programs • Equity opportunities • Flexible time off • Company-paid holidays • Company-wide Winter Break • Up to 18 weeks of paid parental leave • New child stipend • Dedicated weekly flexible time for self-care • Annual wellness and development stipend • Pre-tax commuter benefits for hub-location teammates • Home workspace support • Meal benefits • Wellness memberships • Virtual care • Pet insurance discounts where available • Global travel assistance • Company offsites 1–2 times per year

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume