Customer Service Representative

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🔥 0 minutes ago

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $37k - $45k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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Nestle

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

👥 B2C

🛒 Retail

B2C • Retail

Nestle is a Swiss multinational food and beverage company that produces and markets a wide range of packaged foods and beverages, including coffee, bottled water, dairy products, infant nutrition, confectionery, frozen foods, and pet care brands. The company sells its products globally through retail and foodservice channels, operates extensive manufacturing and supply-chain operations, and focuses on nutrition, health, and wellness initiatives.

📋 Description

• Deliver exceptional service and support to customers through timely, accurate, and professional interactions • Respond to customer inquiries via phone, email, and other communication channels in a timely, professional, and courteous manner • Process customer orders and credits accurately and efficiently while maintaining attention to detail • Investigate and resolve customer concerns, questions, and account issues • Maintain consistent service quality and compliance with established customer service standards • Document customer interactions accurately within company systems • Communicate relevant customer and account information to appropriate team members • Collaborate cross-functionally to resolve customer issues and support a seamless customer experience • Participate in training to maintain knowledge and effectiveness • Identify opportunities for process improvements and communicate recommendations to leadership

🎯 Requirements

• High school diploma; Associate’s or Bachelor’s degree preferred, or equivalent combination of education and experience • 1 to 2 years of customer service experience required • Experience in a call center, healthcare, professional products, or customer-facing environment preferred • Proficiency with Microsoft Office applications and customer relationship management (CRM) systems • Strong verbal and written communication skills • Ability to manage multiple priorities while maintaining a high level of accuracy and professionalism.

🏖️ Benefits

• Performance-based incentives • 401k with company match • Healthcare coverage • Broad range of other benefits