Senior Support Consultant, Intacct

🔥 4 minutes ago

🇺🇸 United States – Remote

💵 $83k - $96k / year

⏰ Full Time

🟠 Senior

💼 Consultant

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Net at Work

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🏭 Manufacturing

📦 Logistics

Consulting • Manufacturing • Logistics

Net at Work is a technology solutions provider that helps small and medium-sized businesses enhance their operations through transformative use of technology. They offer a wide range of services including ERP implementation, CRM solutions, IT managed services, cloud hosting, and strategic advisory services. Net at Work focuses on unlocking the power of next-generation technology to improve business efficiency, employee experience, and customer engagement. By aligning technology with business needs, they assist companies in various industries including Chemicals, Construction, Healthcare, and more, to optimize their performance and unleash their potential.

📋 Description

• Triage support requests in appropriate request-tracking systems • Provide functional application support for Sage Intacct, integrations, and ISV products • Work directly with clients to gather replication details • Own support requests through closure, including complex or escalated cases • Provide regular status updates and meet service quality expectations • Troubleshoot and resolve client requests hands-on • Deliver responsive and professional client service • Validate client requests and identify request severity • Document ticket categorizations, descriptions, reproduction steps, root cause, resolutions, and knowledge-transfer details • Review client contracts and follow signed SLAs • Ensure support processes are followed and report process improvements or long-term resolution needs • Evaluate request impact and prioritize work • Maintain client relationships and customer satisfaction • Analyze and troubleshoot before escalating, providing relevant details and recommended next actions • Create knowledgebase content and support product training • Contribute knowledge-transfer materials • Guide, coach, and transfer knowledge to other support team members • Build customer relationships and help maximize product use, benefits, and functionality

🎯 Requirements

• Experience supporting Intacct or similar ERP systems as a Support Specialist or Power User • Practical, hands-on knowledge of Intacct • Experience with system administration and configuration setups • Experience with transaction processing, including bank reconciliations and year-end closing • Ability to manage conflicting priorities • Ability to set clear expectations with customers and internal stakeholders • SLA awareness and service quality standards • Strong interest in using system solutions to improve performance in an operational environment • Zeal to learn and acquire new skills • College degree in Accounting, Business Management, Information Systems, or a related discipline from an accredited college or university preferred • May require customer approval for access to customer information, systems, and/or premises

🏖️ Benefits

• Bonus eligibility • Medical, Dental, Vision • Accident, Critical Illness, and Hospital Indemnity • Employee Assistance Program (EAP) • Life and AD&D Insurance • Short- and Long-Term Disability Insurance • Flexible Spending Accounts • Transportation and Parking Accounts • Health Savings Accounts with company contribution • Retirement Planning (401k with matching contribution) • Legal Benefits • Identity Theft Protection • Pet Insurance • Wellness Program Offerings • Paid Time Off, accrued per pay period based on years of service starting at 15 days annually • 8 Paid Holidays per year, including 1 floating holiday • Remote work arrangement