Onboarding Team Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $99.4k - $160k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NetCov

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🏥 Healthcare

🔒 Cybersecurity

💰 Private equity on 2022-11

Consulting • Healthcare • Cybersecurity

NetCov is a managed IT and cybersecurity firm that delivers managed IT services, cloud solutions, compliance management, AI-driven advisory, and cybersecurity to businesses across industries. With about 30 years of experience, 350+ staff, and partnerships with providers like AWS and Microsoft, NetCov focuses on secure, scalable, people-first IT support, regulatory compliance (including CMMC/NIST readiness), and AI-enabled automation for organizations such as AEC firms, credit unions, defense contractors, private equity-backed companies, and nonprofits.

📋 Description

• Develop and implement standardized onboarding processes and best practices • Coordinate cross-functional teams for efficient client onboarding • Continuously improve onboarding procedures based on feedback and metrics • Ensure onboarding projects are completed on time and within scope • Lead, mentor, and develop a team of onboarding specialists • Conduct regular performance evaluations and provide constructive feedback • Identify skill gaps and implement training programs • Foster a culture of continuous improvement and customer-first mindset • Serve as primary point of contact for high-profile client onboarding projects • Build and maintain relationships with new clients • Collaborate with account managers on post-onboarding handoffs • Address escalations and resolve complex onboarding issues • Oversee planning and execution of client onboarding projects • Develop project timelines, resource allocation plans, and risk mitigation strategies • Monitor project progress and adherence to timelines and budgets • Coordinate departmental resources and expertise • Oversee integration of client systems and data into NetCov's managed services platform • Ensure documentation of client environments and configurations • Collaborate with engineering on technical challenges • Track service offerings and technology stack for smooth integration • Establish and track KPIs for the infrastructure team • Implement data-driven decision-making to improve team efficiency and effectiveness • Ensure timely project delivery and SLA adherence • Drive continuous improvement in team performance and client satisfaction • Perform other duties as assigned

🎯 Requirements

• 7+ years of experience in IT infrastructure management • At least 3 years in a management role • Strong technical knowledge of on-premises infrastructure, Microsoft 365, cloud platforms, and operating systems • Proven experience managing cloud migration projects • Excellent understanding of IT service management principles and best practices • Strong project management skills and experience with relevant methodologies (e.g., ITIL, Agile) • Excellent communication, interpersonal, and client relationship management skills • Relevant certifications (e.g., MCSE, AWS Certified Solutions Architect, Azure Administrator) are a plus

🏖️ Benefits

• Competitive base salary plus performance-based incentives and commissions • Access to continuous training • Career development opportunities • Opportunities for advancement within a rapidly growing company • Collaborative culture • Occasional travel for on-site meetings