Service Desk Engineer

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NetCov

WebsiteLinkedInAll Job Openings

201 - 500 employees

🔒 Cybersecurity

🤝 B2B

💼 Consulting

💰 Private equity on 2022-11

Cybersecurity • B2B • Consulting

NetCov is a 30-year managed IT and technology services firm that delivers managed IT, cloud, cybersecurity, compliance, and AI-driven advisory services to business and mission-focused organizations. The company emphasizes people-first managed services, proactive cybersecurity (including CMMC/NIST alignment for Department of Defense contractors), cloud migrations and optimization, compliance management, and strategic IT advisory and AI integration. NetCov supports industry verticals such as AEC (architecture, engineering & construction), credit unions, finance/PE-backed companies, nonprofits/NGOs, and DoD contractors; it cites partnerships with AWS and Microsoft, has 350+ team members, and supports 50,000+ users.

📋 Description

• Resolve client issues and service requests promptly and effectively • Act as the primary technical resource for the team and ensure service needs are met • Develop and maintain strong client and team relationships • Manage client IT systems and adhere to service level agreements • Execute root-cause analysis as needed • Monitor and optimize client systems for performance, reliability, and security • Produce and update technical documentation for client systems and team training • Collaborate with engineering and support teams to identify client trends • Provide technical leadership and guidance to managed services team members • Foster knowledge sharing and identify team training opportunities • Stay current on emerging technologies and industry trends • Identify innovative solutions to improve service delivery, process efficiency, and business security • Implement best practices and perform other duties assigned by the manager • Participate in a recurring predetermined on-call rotation • Travel occasionally for on-site meetings when required

🎯 Requirements

• 5–7 years of relevant IT experience as a Systems Analyst, Systems Administrator, IT Specialist, or similar • Bachelor’s degree or Associate’s degree in Information Technology, Computer Science, Network Administration, or a related business field • Industry certifications such as CompTIA A+, Network+, Security+, Amazon AWS, Microsoft Azure, Microsoft MCP, Cisco CCNA, or similar are highly desirable • Advanced technical knowledge of servers, networks, virtualization, cloud systems, and security • Proficiency with Microsoft server and client operating systems, Active Directory, DNS, DHCP, VDI technologies, and Exchange/Office 365 • Experience with LAN/WAN connectivity designs, firewalls, switching, and wireless • Experience managing AWS, Azure, and Office 365 cloud systems • Experience with troubleshooting tools and techniques • Strong problem-solving and analytical abilities • Excellent communication and presentation skills • Ability to explain technical concepts and solutions to non-technical stakeholders • Ability to remain composed and resolve high-impact scenarios successfully • Strong collaboration skills for cross-functional teamwork • Proven ability to lead and mentor a team of engineers • Ability to thrive in a fast-paced, dynamic environment • Commitment to continuous learning and professional development

🏖️ Benefits

• Competitive base salary plus performance-based incentives and commissions • Continuous training • Career development • Opportunities for advancement • Collaborative culture • Recurring predetermined on-call rotation