Product Manager – Employee Support, Knowledge

🔥 2 hours ago

🇺🇸 United States – Remote

💵 $310k - $545k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

✅ Product Manager

👻 Ghost score 0%

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Netflix

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1997

📱 Media

👥 B2C

Media • B2C

Netflix is a global streaming entertainment company and content producer whose stated mission is "to entertain the world. " It operates a consumer-facing subscription platform offering on-demand TV shows, films, and original programming, and also runs a public careers site emphasizing culture, inclusion, and hiring accommodations. The provided text highlights Netflix’s focus on recruiting talent worldwide, its work-life and culture pages, and its public-facing employer materials.

📋 Description

• Create product roadmaps and work closely with engineering, design, support operations, data, and business stakeholders to prioritize and deliver new products and enhancements • Manage products through their full lifecycle, from discovery and concept development through iterative delivery, launch, adoption, continuous improvement, migration, and deprecation • Use customer insights and data to prioritize opportunities and measure product outcomes • Build alignment across teams, communicate tradeoffs, and lead product discussions with engineering, operational partners, and senior leaders • Develop a deep understanding of internal support and knowledge products and create a vision for improving employee and support-agent experiences • Own product strategy and roadmap for internal tools such as Slack, Zendesk, and Jira and their integrations • Lead product strategy for the Netflix Knowledge Platform, improving knowledge creation, management, governance, discovery, and consumption • Partner with support teams, employees, and stakeholders to understand customer needs, identify pain points, and validate opportunities through research, data, and feedback • Define and improve the data foundation for understanding support demand, recurring issues, product performance, and actionable insights

🎯 Requirements

• 5+ years of product management experience leading enterprise or consumer products • Experience managing products through the full lifecycle, from discovery and requirements through development, testing, launch, adoption, and continuous improvement • Ability to understand complex systems and workflows and create simple, intuitive experiences across multiple products and teams • Experience using customer insights, data, and metrics to identify opportunities, prioritize investments, and measure product outcomes • Ability to balance near-term delivery with a longer-term product vision and make thoughtful tradeoffs across competing priorities • Experience partnering closely with engineering, design, data, operations, and business stakeholders • Strong analytical, problem-solving, written, and verbal communication skills • Experience with support technology, knowledge platforms, workflow automation, or AI-powered products is a plus

🏖️ Benefits

• Health Plans • Mental Health support • 401(k) Retirement Plan with employer match • Stock Option Program • Disability Programs • Health Savings and Flexible Spending Accounts • Family-forming benefits • Life and Serious Injury Benefits • Paid leave of absence programs • Full-time salaried employees are immediately entitled to flexible time off