Client Support Representative I – Product Support Representative I

🔥 0 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $15 - $19 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Net Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1993

🏥 Healthcare

☁️ SaaS

🤖 Artificial Intelligence

Healthcare • SaaS • Artificial Intelligence

Net Health is a healthcare software company that provides specialized electronic health record (EHR/EMR) systems and advanced analytics for wound care, rehab therapy, value-based care, and occupational health. With over 30 years of experience, Net Health offers SaaS-based EHR solutions, predictive and clinical analytics, patient engagement tools, and system integrations designed to improve clinical outcomes, streamline workflows, ensure compliance, and optimize financial performance for healthcare providers across care settings.

📋 Description

• Respond to customer product application support questions regarding company software • Analyze software application problems, identify problem areas, and recommend corrective action • Recommend solutions to customer application questions • Use specialized domain expertise to resolve customer problems • Establish and maintain systems that provide answers to common questions and problems • Analyze and resolve client issues using department guidelines and timeframes • Interact with clients regarding product and service inquiries, concerns, and requests • Troubleshoot client issues, including downloading and updating key software dependencies • Escalate issues to level 3 and/or engineering as necessary • Research required information using available resources • Provide internal feedback to resolve issues and enhance products • Provide support for a suite of software applications • Retrieve, respond to, and create client email cases within service-level windows • Handle inbound calls and create cases within service-level windows • Organize ideas and communicate oral messages appropriately to clients and co-workers • Follow up and make scheduled callbacks to clients • Participate in regularly scheduled internal training on Net Health products • Perform other duties as assigned

🎯 Requirements

• High School Diploma or equivalent GED • 0–2 years’ experience in a client service or technical support role; may have degree or equivalent • 0–2 years’ experience as a user of common enterprise software solutions (i.e., NetSuite, Salesforce, Oracle, SAP, etc.) • Microsoft Office experience • Ability to work some holiday, evening, and weekend hours as needed • Ability to analyze and resolve client software issues • Ability to troubleshoot software dependencies, collect required details, and escalate issues to level 3 and/or engineering • Ability to communicate effectively with clients and co-workers • Ability to participate in internal training on Net Health products

🏖️ Benefits

• Work-from-anywhere environment • Unlimited PTO • Comprehensive benefits package • Employee resource groups • Casual dress code • Prioritized employee wellness • Diversity and inclusion initiatives • A Voice program • New hire support • Career development • Educational assistance • Employee referral bonus • Progressive parental leave