Director, Client Management – Client Relationship

🔥 14 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $135k / year

⏰ Full Time

🔴 Lead

👔 Director

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Net Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1993

🏥 Healthcare

☁️ SaaS

🤖 Artificial Intelligence

Healthcare • SaaS • Artificial Intelligence

Net Health is a healthcare software company that provides specialized electronic health record (EHR/EMR) systems and advanced analytics for wound care, rehab therapy, value-based care, and occupational health. With over 30 years of experience, Net Health offers SaaS-based EHR solutions, predictive and clinical analytics, patient engagement tools, and system integrations designed to improve clinical outcomes, streamline workflows, ensure compliance, and optimize financial performance for healthcare providers across care settings.

📋 Description

• Lead a team who serve as the primary post-sale contact with clients to drive client retention and satisfaction with the organization’s products and/or services • Collaborate closely with sales, operations, and product teams to address client needs and support strategic business growth • Guide the client relationship team to deliver exceptional service, deepen client engagement, and identify opportunities to expand relationships • Analyze client data and competitor activity to ensure continued value and client satisfaction • Manage daily operations and performance of the client relationship team to ensure timely and effective client support • Implement and maintain consistent tools, processes, and documentation to enhance the client experience using best practices such as customer playbooks, value propositions, and account plans • Partner with internal teams to support issue resolution and promote a customer-first culture • Track, analyze, and report on client service metrics and team performance • Cultivate strong relationships with assigned customers to drive engagement, satisfaction, and retention • Gain knowledge of company offerings and the specific HIT needs and workflows of assigned clients • Lead regular status and planning meetings with key accounts to ensure progress toward objectives • Understand and document client pain points and collaborate internally to identify and deliver solutions • Maintain a structured issue log for each account and coordinate resolution with internal resources • Serve as a primary escalation point during critical client issues or outages • Collaborate with solution specialists to align clients with the right mix of services and products • Provide clear and timely updates on high-value accounts to leadership

🎯 Requirements

• Bachelor’s degree or equivalent experience • 12+ years of professional experience • 4+ years of diversified leadership, planning, communication, organization, and people motivation skills (or equivalent experience) • Healthcare experience is a plus • Minimum 3+ years of service organization in a client-facing role – preferably Customer Success, Account Management, Servicing IT or Software Accounts • Ability to project-manage critical situations to a successful solution • Ability to independently engage, present and communicate at the VP/C-level • Required Software Experience: Microsoft Office Suite, NetSuite, Salesforce or equivalent, Jira

🏖️ Benefits

• Work-from-anywhere environment • Unlimited PTO • Comprehensive Benefits Package • Employee Resource Groups • Casual Dress Code • Prioritized Employee Wellness • Diversity and Inclusion • A Voice • New Hire Support • Career Development • Educational Assistance • Employee Referral Bonus • Progressive Parental Leave