Contract Operations Manager

🕒 Yesterday

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Netrix Global

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1990

💼 Consulting

📣 Marketing

Consulting • Marketing • IT Service Management

Netrix Global is an IT consultant and managed service provider dedicated to solving business challenges through technology. With a team of over 600 technical engineers, solution architects, and IT professionals, Netrix Global specializes in IT strategy, application development, cloud infrastructure, data and AI, modern work solutions, and comprehensive cybersecurity services. The company acts as an extension of their clients' teams, offering services that include IT strategy design, implementation, and ongoing management. Known for their enterprise-level consultancy capabilities combined with the agility of a local provider, Netrix Global delivers tailored IT solutions to modernize and secure business operations, enhancing productivity and innovation across various industries.

📋 Description

• Lead the end-to-end customer contracting process and oversee daily Contract Operations function • Own the lifecycle for customer contracts, including SOWs, Change Orders, MSAs, service agreements, amendments, renewals, and related commercial documents • Oversee contract intake, review, approvals, redline coordination, execution, retention, and archival • Ensure contractual documentation is complete, properly approved, and compliant with established standards and processes • Coordinate handoff of executed contracts to downstream business teams • Review Statements of Work and commercial documentation for completeness, consistency, operational readiness, and compliance • Evaluate and improve contracting workflows with Legal, Sales, Service Delivery, and other stakeholders • Identify bottlenecks and implement scalable solutions to improve efficiency, visibility, and cycle times • Drive automation initiatives that reduce manual effort and improve stakeholder experience • Establish and maintain service-level expectations and operational controls • Serve as primary liaison between business stakeholders and Legal • Coordinate contract reviews, issue identification, risk escalation, and resolution of contractual matters • Review and coordinate negotiation of customer MSAs, SOWs, amendments, and other commercial agreements • Support approval matrices, playbooks, templates, and contracting standards • Provide contract process guidance and issue resolution • Collaborate with Sales, Finance, Service Delivery, Security, and Customer Success • Manage and optimize contract workflows within CLM and Salesforce platforms • Maintain contract repositories, reporting, documentation standards, and data integrity • Develop reporting to identify bottlenecks and process inefficiencies • Lead and develop the Contract Operations team • Establish team priorities, workload management practices, and performance expectations • Promote accountability, continuous improvement, and customer service • Improve contract turnaround times while maintaining compliance and quality • Increase visibility and accountability throughout contracting • Streamline workflows through automation and simplification • Strengthen adoption of CLM and Salesforce contracting processes • Build cross-functional partnerships and develop a scalable Contract Operations function

🎯 Requirements

• Bachelor's degree or equivalent experience • 5+ years of experience in Contract Operations, Contract Management, Contract Administration, Legal Operations, or a related field • Experience supporting technology services, managed services, outsourcing, cloud, cybersecurity, professional services, or consulting agreements • Experience supporting customer contracts, SOWs, Change Orders, and commercial agreements • Strong experience with Salesforce and contract-related business processes • Experience working with or administering a Contract Lifecycle Management (CLM) platform • Strong project management, stakeholder management, and process improvement skills • Excellent organizational, communication, and problem-solving abilities • Experience with DocuSign CLM or similar CLM platforms preferred • Experience within a technology services, managed services, consulting, or SaaS organization preferred • Experience implementing workflow automation and process optimization initiatives preferred • Familiarity with AI-enabled workflow and contracting solutions preferred

🏖️ Benefits

• Competitive compensation package • Comprehensive group benefits to meet the needs of you and your family • Flexibility • Time off when you need it • Casual work environment • Remote/home office option • Reasonable accommodations for persons with disabilities