Configuration Specialist – STR/BLT

🕒 August 29

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 18%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Neumo

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏛️ Government

☁️ SaaS

Government • SaaS

Neumo is a leading government automation and cloud software platform that powers transactions and interactions between government agencies and the communities they serve. Neumo offers a unified SaaS platform and specialized products for revenue and tax compliance, payments and revenue management, DMV self-service kiosks, court and justice solutions, land and vital records, ID verification, eSignatures, reporting/analytics, and IT managed services. Trusted by 4,500+ state and local agencies across North America, Neumo processes hundreds of millions of transactions and helps agencies collect and manage public revenue and services.

📋 Description

• Stand up and deliver managed services that Neumo performs on clients' behalf • Design and establish service workflows • Assume clients' day-to-day processing work • Orient client staff to the service model and reporting • Partner with Service Operations, Product Management, and Client Success teams • Interact with clients throughout implementation to ensure successful launches • Analyze, capture, document, and illustrate “as-is” and “to-be” business processes and requirements • Prepare functional/business requirements, cases, and instructional documentation • Establish, test, and operate business processes and workflows • Perform in-scope operational work including intake, processing, review, correspondence, and reporting to agreed service levels • Manage assigned project tasks and coordinate required resources • Understand Neumo’s business licensing, tax, and short-term rental service offerings • Structure service engagements based on client vision, value propositions, requirements, and use cases • Support customer onboarding using service setup, process handoff, and ongoing service delivery best practices • Balance multiple client engagements while maintaining stakeholder accountability • Hand off running services to the ongoing service delivery and support organization after go-live • Coordinate with Solutions and Success teams to determine engagement scope, level of effort, and best practices • Work with internal Operations and IT to establish systems, access, and environments • Perform other duties as assigned

🎯 Requirements

• Experience delivering or administering business licensing and tax and short-term rental services • Experience with municipal business licensing and tax collection • Experience with short-term rental operation and business activities • Work experience in a jurisdiction's finance office with licensing or tax collection • Work experience presenting to internal/external stakeholders • Knowledge of municipal business licensing and tax collection • Deep understanding of short-term rental operation and business activities • Knowledge of advising customers on service delivery and process best practices • Experience delivering outsourced or managed administrative services in the Govtech space • Excellent planning, analytical, communication, technical, and problem-solving skills • Strong process acumen and familiarity with productivity and reporting tools • Experience with case management, ticketing, and workflow tracking tools • Excellent written and verbal communication skills • Quick learner with strong multi-tasking abilities • Advanced knowledge of Microsoft Product Suite, including Word, Excel, Project, and Visio • Availability to travel up to 25% per year • Must be able to remain in a stationary position for most of the day • Constantly operates a computer and other office productivity machinery • Occasionally move about inside the office

🏖️ Benefits

• Competitive benefits and compensation package • Remote work indicated in the requisition title • Travel availability up to 25% per year

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