Product Operations Manager – Scrum

🔥 47 minutes ago

🏈 Alabama, Ohio, +3 more states – Remote

🏈 Alabama – Remote 🏈 Ohio – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚡️ Product Operations

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Neumo

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏛️ Government

☁️ SaaS

Government • SaaS

Neumo is a leading government automation and cloud software platform that powers transactions and interactions between government agencies and the communities they serve. Neumo offers a unified SaaS platform and specialized products for revenue and tax compliance, payments and revenue management, DMV self-service kiosks, court and justice solutions, land and vital records, ID verification, eSignatures, reporting/analytics, and IT managed services. Trusted by 4,500+ state and local agencies across North America, Neumo processes hundreds of millions of transactions and helps agencies collect and manage public revenue and services.

📋 Description

• Facilitate all core Scrum events — sprint planning, daily stand-ups, sprint review, and retrospective • Create a team environment that is open, non-judgmental, and trustworthy, while emphasizing problem-solving and self-organization • Protect the team from outside interference and unnecessary pressure during a sprint, escalating and resolving impediments quickly • Coach the team and Product Owner on Agile requirements, backlog creation, story slicing, and definition of ready/done to ensure a healthy, well-groomed backlog • Assess the Scrum maturity of the team and organization, and coach the team to higher levels of maturity at a sustainable pace • Facilitate or support program-level ceremonies such as PI Planning, Scrum of Scrums, or cross-team syncs in organizations running scaled frameworks (e.g., SAFe) • Coordinate across teams to identify, track, and resolve cross-team dependencies and conflicts before they block delivery • Standardize Scrum practices and reporting across multiple teams to create consistency without stifling team-level autonomy • Mentor and support less experienced Scrum Masters, sharing facilitation techniques, coaching approaches, and organizational context • Track and report team and program-level metrics (velocity, cycle time, predictability, defect rates) to give teams and leadership an honest, current view of progress • Use agile project management and reporting tools (e.g., Jira, Confluence) — augmented with AI-assisted tools where available — to reduce manual reporting overhead and surface trends faster • Drive continuous improvement initiatives that come out of retrospectives and Inspect & Adapt workshops, ensuring action items are tracked to completion • Promote transparency by ensuring Scrum artifacts and dashboards are accurate, current, and visible to the whole organization • Serve as the primary point of contact between the Scrum team, Product Management, engineering leadership, and other departments on process and delivery questions • Communicate team progress, risks, and blockers clearly to stakeholders and senior leadership through regular, metrics-based updates • Advocate for Agile values and principles across the organization, influencing without direct authority to drive adoption of better practices • Partner with Product Management to ensure a healthy balance between new feature work, technical debt, and quality • Perform other duties as assigned

🎯 Requirements

• Bachelor’s degree or equivalent work experience • 5+ years of experience as a Scrum Master or in an Agile facilitation role • Certified ScrumMaster (CSM) or Professional Scrum Master (PSM I/II) required • Advanced certification strongly preferred: Advanced Certified ScrumMaster (A-CSM), Certified Scrum Professional (CSP-SM), SAFe Scrum Master (SSM), or SAFe Advanced Scrum Master (SASM) • Demonstrated experience facilitating Scrum for complex, high-visibility projects or teams • Experience in a scaled Agile environment (e.g., SAFe Agile Release Trains) strongly preferred • Experience using AI-powered productivity tools (e.g., Microsoft Copilot, Claude, Rovo, or similar) to streamline reporting, documentation, and day-to-day facilitation work is a plus • Experience in government technology at the state and local level highly preferred

🏖️ Benefits

• Competitive benefits and compensation package • Professional development opportunities