Supervisor – Financial Counselor

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Newport Healthcare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2008

🏥 Healthcare

Healthcare

Newport Healthcare is a company for which no company-specific information was included in the supplied text. The provided content appears to be from a URL-shortening/QR-code/analytics vendor (Bitly) and does not describe Newport Healthcare’s services, products, customers, or markets. Based solely on the company name, it likely operates in the healthcare sector, but no further, verifiable details can be inferred from the materials provided. Please supply Newport Healthcare’s website, a company blurb, or product/service details for a more complete description and industry classification.

📋 Description

• Supervise daily Financial Counselor activities, including workload distribution, prioritization, productivity monitoring, and quality oversight • Provide coaching, training, mentoring, and performance feedback • Monitor insurance eligibility and benefits verification workflows • Oversee patient and guarantor outreach regarding insurance information, cost estimates, deductibles, co-pays, out-of-pocket amounts, payment options, and financial assistance • Resolve escalated patient, guarantor, payer, billing, insurance, and account balance inquiries • Review queues, tickets, account follow-up tasks, reports, and performance metrics to identify trends and process improvements • Partner with Admissions, Utilization Review, Patient Accounts, Billing, and Clinical Operations • Support accurate interpretation of eligibility, Explanation of Benefits, payer communications, coverage requirements, and patient financial responsibility • Ensure payment plans, collections activity, account follow-up, and documentation comply with organizational policies • Assist with departmental workflows, standard operating procedures, training materials, and quality expectations • Support hiring, onboarding, scheduling, staff engagement, and corrective action processes • Provide cross-functional Revenue Cycle support and ensure operational coverage

🎯 Requirements

• Associate’s degree in Accounting, Business Administration, Healthcare Administration, or related field required • Bachelor’s degree preferred • Equivalent leadership and revenue cycle experience may be considered as an alternative to the required degree • Minimum of five (5) years of experience in patient financial services, financial counseling, patient accounts, medical billing, or healthcare revenue cycle operations • Minimum of one (1) year of lead, supervisory, training, quality assurance, or workflow oversight experience preferred • Experience working with insurance companies on eligibility, benefits, claims processing, billing, payment resolution, and patient financial responsibility • Strong knowledge of insurance eligibility, benefits, claims processing, billing workflows, payer requirements, and patient financial responsibility • Ability to lead, coach, train, and hold team members accountable to performance, quality, productivity, and service expectations • Ability to review workflow data, reports, and trends to identify operational barriers, training needs, and process improvement opportunities • Understanding of CPT/HCPCS codes, ICD-10 diagnosis codes, revenue codes, Explanation of Benefits (EOBs), and payer communications • Proficiency in Microsoft Office (Word, Excel, Outlook) and revenue cycle or patient accounting systems • Strong customer service, conflict resolution, communication, organizational, and prioritization skills • Ability to maintain confidentiality and comply with HIPAA requirements • Ability to manage competing deadlines, team workload, and operational demands