Technical Support Engineer – Java/.NET

🔥 0 minutes ago

🐊 Florida, Illinois, +4 more states – Remote

🐊 Florida – Remote 🌽 Illinois – Remote 🌲 North Carolina – Remote 🚗 Michigan – Remote ⚓ Rhode Island – Remote 🎸 Tennessee – Remote

💵 $72k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔙 Backend Engineer

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New Relic

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2008

🏢 Enterprise

☁️ SaaS

🔒 Cybersecurity

Enterprise • SaaS • Cybersecurity

New Relic is a comprehensive monitoring and observability platform designed to help organizations understand and optimize the performance of their applications and infrastructure. It provides a range of tools for application performance monitoring (APM), infrastructure monitoring, and data insights, enabling users to track performance metrics, detect anomalies, and enhance user experience across various technology stacks. With features like AI monitoring, mobile app monitoring, and vulnerability management, New Relic empowers businesses to improve operational efficiency and maintain system robustness.

📋 Description

• As a New Relic Support Engineer you know more about our products than any other function • Support New Relic customers by solving complex installation, configuration, and data exploration requests • Increase your skill set through additional training and exposure to other programming languages featured in our product suite • Advocate for our customers to our Product Organization by providing feedback on feature requests and bugs to improve the customer experience • Contribute to both internal and customer-facing documentation and Knowledge Centered Support (KCS)

🎯 Requirements

• Knowledgeable in troubleshooting programming languages and network essentials • Familiar with AWS and containerization technologies such as Docker and Kubernetes • Experience building, maintaining, and/or testing applications in an enterprise environment • Can demonstrate well-developed troubleshooting skills and can get creative when the answer is not obvious • You exhibit a high level of empathy—even with customers who are having a bad day • A passion for sharing your knowledge for the benefit of those around you, demonstrating a true growth mentality that encourages teammates to seek you out as a mentor

🏖️ Benefits

• healthcare • dental • vision • parental leave and planning • mental health benefits • 401(k) plan and match • flex time-off • 11 paid holidays • volunteer time-off • other competitive benefits designed to improve the lives of our employees