Delivery Director – Consulting

🔥 8 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 10%

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NewRocket

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

NewRocket is a top global ServiceNow partner, providing a wide range of services and solutions to help enterprise leaders solve complex business problems. They specialize in advisory and transformation services, design and implementation, managed services, and more, focusing on improving customer and employee experiences through the use of the ServiceNow platform. Their solutions include platforms and integrations, security, risk, and resilience, as well as technology excellence. NewRocket serves a variety of industries including education, healthcare, financial services, and the public sector, among others, and is known for their expertise in UI and UX design as well as their ability to enhance workflows and improve business processes efficiently.

📋 Description

• Oversee delivery quality and customer satisfaction across all projects in the Eastern United States • Act as a senior escalation point and trusted advisor to client executives • Ensure projects are staffed for success in collaboration with Resource Management and Delivery Excellence teams • Maintain compliance with NewRocket methodologies, margin control, and continuous improvement practices • Engage on key projects to guide direction, resolve issues, and uphold delivery excellence • Own and manage the regional delivery portfolio, including forecasting, planning, and margin achievement • Drive efficient utilization of global delivery resources, including collaboration with India teams • Ensure smooth Sales-to-Delivery handoffs, aligning scope, estimates, and staffing needs • Partner with Eastern US Sales leaders to expand accounts, secure new logos, and drive bookings growth • Lead, coach, and mentor direct and indirect delivery team members • Oversee career progression, hiring, and performance management for delivery talent • Foster collaboration, trust, and high performance consistent with NewRocket’s values • Achieve regional KPIs including bookings, revenue under management, margin, CSAT, and utilization • Strengthen Eastern US client relationships to drive expansion opportunities • Represent the region in cross-company delivery initiatives and align with corporate goals

🎯 Requirements

• 12+ years of professional services or consulting experience, including 8–12 years in program/project management • 5+ years leading delivery portfolios and managing large, distributed teams • Strong knowledge of ServiceNow domains, delivery methodologies, and portfolio management best practices • Deep knowledge of consulting, professional services, enterprise delivery, and client-account management • Deep knowledge of portfolio, program, and project-management methodologies and delivery governance • Strong understanding of enterprise AI delivery, including generative AI, LLMs, Claude, RAG, agentic AI, workflow automation, data readiness, cloud platforms, AI governance, and adoption • Broad understanding of ServiceNow domain areas, platform capabilities, enterprise workflows, integrations, and AI-enabled experiences • Proven ability to build client trust, mitigate risk, and manage financial performance of services portfolios • Excellent leadership, communication, and collaboration skills, with experience across multiple time zones • Bachelor’s degree or equivalent required • Advanced certifications in Agile, PMP, SCRUM, or ServiceNow SPM preferred

🏖️ Benefits

• Diverse and inclusive workplace • Equal opportunity workplace and affirmative action employer • Disability accommodation support • AI-powered Talent Matching tool used in the application process