Director of AI, Enterprise Architecture

🔥 14 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

💻 IT Support

👻 Ghost score 10%

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NewRocket

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

NewRocket is a top global ServiceNow partner, providing a wide range of services and solutions to help enterprise leaders solve complex business problems. They specialize in advisory and transformation services, design and implementation, managed services, and more, focusing on improving customer and employee experiences through the use of the ServiceNow platform. Their solutions include platforms and integrations, security, risk, and resilience, as well as technology excellence. NewRocket serves a variety of industries including education, healthcare, financial services, and the public sector, among others, and is known for their expertise in UI and UX design as well as their ability to enhance workflows and improve business processes efficiently.

📋 Description

• Serve as the senior technical leader on client engagements, setting architecture direction and guiding forward deployed engineers • Map clients' enterprise system landscapes, including ServiceNow, SAP, Oracle, Salesforce, Workday, custom systems and integrations • Translate business processes into agent-ready requirements covering tasks, data, decisions, permissions and human approval points • Define integration approaches using APIs, integration platforms, event streams, MCP and tool-calling layers, and data access patterns • Navigate environments, change management, release processes, testing, monitoring and support handoff to move workflows from pilot to production • Design agent identity and access models, audit logging and governance controls, and obtain sign-off from security and risk stakeholders • Advise CIOs, CTOs, enterprise architects and platform owners on agentic workflows and new use cases • Create reusable blueprints, integration playbooks and readiness assessments, and share field insight with product and engineering teams • Meet billable utilization targets and deliver complex client engagements • Serve as a trusted senior advisor, supporting engagement extensions and expanded scope

🎯 Requirements

• 7 to 10 years of experience in enterprise architecture, solution architecture or technical leadership roles within large, complex enterprise software environments • Deep hands-on knowledge of at least two major enterprise platforms, such as ServiceNow, SAP, Oracle, Salesforce or Workday, including their data models, APIs, extension frameworks and upgrade constraints • Strong grounding in enterprise integration: REST and SOAP APIs, middleware and iPaaS, event-driven architecture, and master data management • Practical experience with AI or automation in production, such as LLM-based applications, agentic workflows, RPA or intelligent automation • Proven track record moving enterprise systems from design to production, including environment management, SDLC and change control, testing, monitoring and operational support • Solid understanding of enterprise security and governance: identity and access management, SSO and OAuth, role-based access, audit, and regulatory requirements such as SOX, GDPR or HIPAA • Client-facing consulting experience, including working in a billable delivery model and advising executive stakeholders • Experience serving as technical lead for engineering teams on delivery engagements • Bachelor's degree in computer science, engineering, information systems or a related field, or equivalent experience • Must live in the Western United States, in the Mountain or Pacific time zone • Must be willing to travel up to 75% to client sites

🏖️ Benefits

• Diverse and inclusive workplace • Equal opportunity workplace and affirmative action employer • Disability accommodations available upon request

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