Senior Project Manager – ServiceNow Telecom

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NewRocket

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏢 Enterprise

🔐 Security

Enterprise • Technology • Security

NewRocket is a top global ServiceNow partner, providing a wide range of services and solutions to help enterprise leaders solve complex business problems. They specialize in advisory and transformation services, design and implementation, managed services, and more, focusing on improving customer and employee experiences through the use of the ServiceNow platform. Their solutions include platforms and integrations, security, risk, and resilience, as well as technology excellence. NewRocket serves a variety of industries including education, healthcare, financial services, and the public sector, among others, and is known for their expertise in UI and UX design as well as their ability to enhance workflows and improve business processes efficiently.

📋 Description

• Lead complex ServiceNow projects across ITSM, CSM, FSM, HRSM, and more product areas. • Manage project execution, timelines, budgets, scope, and stakeholder communication. • Drive Organizational Change Management initiatives: stakeholder assessments, communication plans, training, adoption metrics, and resistance management. • Facilitate workshops, meetings, and status reviews with internal and client teams. • Prepare detailed project plans, status reports, and performance measurement reports. • Mitigate risks and remove project barriers while ensuring quality standards. • Support internal change management activities and strategic initiatives within NewRocket.

🎯 Requirements

• 8–12 years of business/IT experience, with 5+ years leading technology projects (Agile and Waterfall). • Proven OCM expertise: driving change adoption, building communication and training plans, executing adoption KPIs. • Strong leadership, facilitation, communication, and stakeholder management skills. • Experience working in matrixed organizations and managing global teams. • Strong understanding of ServiceNow domains and platform capabilities (preferred). • PMP Certification required; Agile/Scrum certifications preferred. • Bachelor’s degree in business, IT, or related field.

🏖️ Benefits

• Health insurance • Paid time off • Professional development opportunities • Diversity and inclusion programs