Senior Product Manager – Fundraising, Non Profits

🔥 0 minutes ago

🌐 United States, United Kingdom – Remote

🇺🇸 United States – Remote 🇬🇧 United Kingdom – Remote

💵 $125k - $170k / year

⏰ Full Time

🟠 Senior

✅ Product Manager

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Nexcess

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

🤝 B2B

🛍️ eCommerce

B2B • eCommerce

Nexcess is a managed web hosting provider focused on performance, security, and reliability for business websites and online stores. The company offers managed hosting and related services optimized for e-commerce platforms and content management systems, with features like CDN and security integrations to support business and agency customers running WordPress, WooCommerce, Magento, and other web applications.

📋 Description

• Lead product strategy and development for fundraising and donation products serving nonprofits, charities, faith organizations, schools, and other mission-driven organizations • Develop and maintain product strategies and roadmaps, including priorities, dependencies, trade-offs, investments, and expected outcomes • Define and prioritize product features, capabilities, packaging, services, and client experiences • Manage product lifecycle activities, enhancements, supported versions, deprecations, client transitions, and data migration considerations • Guide requirements for donation forms, recurring giving, donor accounts, acknowledgements, campaigns, appeals, peer-to-peer fundraising, events, pledges, tribute giving, matching gifts, and designated funds • Improve recurring giving through subscription management, donor self-service, payment recovery, and retention • Define requirements for payment methods, providers, recurring payments, refunds, disputes, chargebacks, fraud prevention, data protection, and security • Establish product priorities supporting adoption, conversion, retention, expansion, revenue, margin, and other business objectives • Develop business cases and investment recommendations • Provide input into pricing, packaging, monetization, and go-to-market decisions • Lead client discovery, validation, prototyping, experimentation, launches, and post-release evaluation • Contribute fundraising expertise to AI and broader software portfolio strategy under the VP of Product • Establish and monitor KPIs, instrumentation, reporting, and performance measurement • Engage nonprofit organizations, fundraising professionals, agencies, consultants, donors, client-facing teams, and external partners • Lead cross-functional initiatives and facilitate alignment across Product, Engineering, Design, Marketing, Sales, Client Success, Support, Legal, Compliance, Security, Finance, and other stakeholders • Communicate product strategy, priorities, decisions, risks, and recommendations to leadership and stakeholders • Share product knowledge and improve product management practices • Perform other related duties as assigned

🎯 Requirements

• Significant professional experience in product management, including Senior, Lead, or comparable responsibility • Experience with fundraising, donation, payments, ecommerce, subscription, or transactional digital products • Working knowledge of online payments, payment gateways, recurring billing, refunds, disputes, chargebacks, and payment recovery • Understanding of nonprofits or other mission-driven organizations • Familiarity with privacy, data protection, accessibility, security, and payment processing considerations • Experience contributing to revenue, adoption, retention, pricing, packaging, monetization, or margin outcomes • Experience defining, monitoring, and interpreting product and business KPIs • Experience developing and launching products, features, or capabilities from concept through client availability and ongoing improvement • Experience incorporating client feedback into product strategy and prioritization • Ability to understand APIs, integrations, data flows, and system dependencies • Experience leading cross-functional initiatives and aligning technical and non-technical stakeholders • Strong written and verbal communication skills • WordPress and fundraising product experience, including GiveWP or comparable platforms, preferred • Experience with nonprofits, charities, faith organizations, educational institutions, or other mission-driven organizations preferred • Experience with peer-to-peer fundraising, events, campaigns, recurring giving, or donor engagement preferred • Experience integrating fundraising products with CRM, donor management, accounting, marketing, or other business systems preferred • Experience with international fundraising, multi-currency payments, or regional payment methods preferred • Experience with fraud prevention, AI-enabled product capabilities, multi-product portfolios, open-source communities, or distributed technology teams preferred • Ability to communicate effectively and exchange information with others • Regular use of a computer, keyboard, and standard office equipment • May need to remain stationary and work at a desk or computer for extended periods • Occasional movement of office materials or equipment weighing up to 15 pounds may be required

🏖️ Benefits

• Approved remote work environment • Reasonable accommodations for qualified individuals with disabilities • At-will employment subject to applicable law