Solutions Architect

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Nexcess

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

🤝 B2B

🛍️ eCommerce

B2B • eCommerce

Nexcess is a managed web hosting provider focused on performance, security, and reliability for business websites and online stores. The company offers managed hosting and related services optimized for e-commerce platforms and content management systems, with features like CDN and security integrations to support business and agency customers running WordPress, WooCommerce, Magento, and other web applications.

📋 Description

• Lead technical discovery sessions to understand customer objectives, requirements, and infrastructure challenges • Design end-to-end solutions across cloud, hybrid, on-premises, and bare-metal environments • Partner with Sales throughout pre-sales, including onboarding, scoping, RFP/RFI responses, and technical estimation • Deliver technical presentations, product demonstrations, workshops, and solution overviews • Develop architecture documentation, technical diagrams, cost estimates, and TCO models • Provide customer feedback and recommend product enhancements to Product Management • Coordinate with vendors, supply chain teams, and internal stakeholders on hardware availability and deployment timelines • Stay current on infrastructure technologies, hosting platforms, cloud services, and industry trends • Build trusted customer relationships as the primary technical advisor • Collaborate with Engineering, Product, and Operations to ensure solutions are technically sound and operationally feasible • Manage multiple sales opportunities simultaneously while maintaining customer engagement • Perform other duties as assigned

🎯 Requirements

• Strong understanding of IT infrastructure across cloud, hybrid, on-premises, and bare-metal environments • Experience with public cloud platforms such as AWS, Microsoft Azure, or Google Cloud Platform • Strong knowledge of networking, system architecture, and infrastructure technologies • Knowledge of VLANs, RAID, CPU architecture, IP networking, IP routing, and BGP • Familiarity with NVIDIA reference architectures and GPU infrastructure design, including GPU cluster networking and InfiniBand/NVLink • Ability to design scalable, highly available, and cost-effective infrastructure solutions • Experience creating technical documentation, architecture diagrams, and solution designs • Ability to communicate complex technical concepts to technical and non-technical audiences • Strong customer-facing presentation skills • Collaboration and relationship-building skills across Sales, Engineering, Product, and customer teams • Analytical and problem-solving skills with a customer-first mindset • Ability to manage multiple customer opportunities and competing priorities • Willingness to travel for customer meetings and onsite engagements as needed • Fluent in spoken and written English • Experience designing AI/ML infrastructure using NVIDIA reference architectures, including DGX, HGX, and GPU cluster networking • Previous Solutions Architect or similar customer-facing technical consulting experience • Experience as a Cloud Engineer, DevOps Engineer, or related infrastructure engineer • Hands-on Terraform and Infrastructure as Code experience • Experience with enterprise bare-metal server hardware and hosting infrastructure • Familiarity with SOC 2, ISO 27001, and HIPAA • Experience with scripting or automation languages • Bachelor's degree in Engineering, Computer Science, Information Technology, or another STEM-related field is preferred

🏖️ Benefits

• Remote work option • Reasonable accommodations for individuals with disabilities • Traditional climate-controlled office environment or work from home