Team Lead, Digital Cloud

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Nexcess

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

🤝 B2B

🛍️ eCommerce

B2B • eCommerce

Nexcess is a managed web hosting provider focused on performance, security, and reliability for business websites and online stores. The company offers managed hosting and related services optimized for e-commerce platforms and content management systems, with features like CDN and security integrations to support business and agency customers running WordPress, WooCommerce, Magento, and other web applications.

📋 Description

• Own the cohort's revenue, churn/expansion, and NRR targets end to end • Build and adjust the cohort's go-to-market motion with Marketing and Product • Report cohort performance and business results • Direct and develop AE, CSM, SE, and SME resources assigned to the cohort • Establish pipeline reviews, account health reviews, and escalation paths • Build teams through hiring, onboarding, and coaching where needed • Drive proactive account management and address issues before they become support tickets • Own annual-contract and roadmap conversations for highest-value relationships • Translate cohort brand positioning into customer conversations • Proactively obtain needed support from Marketing, Product, and Support • Represent the cohort in Digital Cloud product and marketing planning • Reduce churn and improve cohort NRR • Decrease support ticket volume per account through proactive account management • Increase the percentage of customers on annual contracts • Maintain current views of top accounts by risk and expansion opportunity

🎯 Requirements

• Demonstrated ownership of a revenue number, including decisions about how to achieve it • Experience managing or building a team, ideally cross-functional across sales, success, and technical functions • Comfort working in ambiguity while the function and tooling are being built • Strong communication skills for customer QBRs and Product roadmap prioritization • Working technical fluency in the digital space • Understanding of digital customers and the needs involved in building websites • Sufficient technical fluency to engage credibly in proactive support and roadmap conversations • Experience in a vertical SaaS or agency-adjacent business where the customer's business model mattered to the sale • Ability to speak and hear regularly • Ability to use hands for keyboarding, gross manipulation, and fine manipulation • Ability to work at a desk and computer screen for extended periods • Ability to work in a highly stressful environment with varied challenges, deadlines, and employee populations

🏖️ Benefits

• Works from home option • Traditional climate controlled office environment • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties