Technical Account Coordinator

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NEXGEN Asset Management

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2006

🏢 Enterprise

🏭 Manufacturing

Enterprise • Manufacturing • Public Works

NEXGEN Asset Management is a pioneering provider of asset management intelligence tailored for utilities, public works, and other municipal leaders. Specializing in lifecycle planning and risk mitigation, NEXGEN's innovative technology provides actionable insights that enhance decision-making and operational efficiency. Their platform allows clients to track, manage, and optimize critical assets while ensuring compliance and security, all in real-time. NEXGEN is committed to transforming how organizations manage their assets through data-driven strategies that maximize efficiency and minimize risks.

📋 Description

• Track and manage client-related tasks, projects, and deliverables in collaboration with Client Account Managers. • Maintain and update project tracking tools and dashboards (e.g., Zoho) • Coordinate internal team activities (e.g., support tickets, API integrations, product configuration, QA/testing timelines) • Ensure technical follow-through across engineering, support, and implementation teams. • Document client requirements, meeting notes, use cases, and next steps in tools like Confluence or SharePoint. • Create and maintain technical documentation, including workflows, process diagrams, and configuration trackers. • Prepare client-facing materials, including task trackers, status updates, and technical summaries. • Develop visual workflows and process documentation in Visio, or equivalent. • Support client communications by scheduling meetings, documenting action items, and following up on deliverables. • Monitor support queues and escalate technical issues to appropriate internal teams. • Assist with onboarding and knowledge transfer processes for new clients or feature rollouts. • Analyze internal task workflows and identify areas for automation or streamlining. • Develop SOPs, reusable templates, and standardized tracking tools. • Help evaluate and implement new tools or integrations to enhance task management efficiency.

🎯 Requirements

• Bachelor’s degree in a relevant field. (e.g., Information Systems, Business Administration, or Project Management) • 1–3 years of experience in project coordination, technical support, or client success—preferably in a SaaS or tech environment. • Experience with SaaS tools and concepts (e.g., user roles, configurations, integrations, APIs) • Strong proficiency in task/project management platforms (e.g., Jira, Trello, or Microsoft Planner) • Proficient in process mapping software (e.g., Visio) • Familiarity with ticketing or CRM platforms (e.g., Zoho, Zendesk, Salesforce, HubSpot) • Intermediate Excel skills (pivot tables, data validation, charts) • Experience using collaborative tools (e.g., Microsoft Teams, SharePoint, OneNote) • Understanding of basic software implementation concepts and lifecycle (requirements gathering, UAT, go-live support) • Familiarity with data handling or reporting tools (e.g., Power BI, Smartsheet) is a plus. • Exposure to asset management systems or maintenance workflows is preferred.

🏖️ Benefits

• Competitive salaries and room for growth • Fun & progressive culture in a dog-friendly office • Flexible work environment • Excellent benefits