Data Analyst

🔥 0 minutes ago

🦞 Maine – Remote

🦞 Maine – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📉 Data Analyst

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NexRep, LLC

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2009

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

NexRep, LLC is a human-focused contact center solutions company that empowers a high-quality, high-performing virtual workforce. By providing work-at-home agents with state-of-the-art tools and technologies, NexRep enables them to deliver exceptional customer experiences across various communication channels. The company's mission is to create a socially responsible enterprise that engages and empowers agents, allowing for flexibility and a fulfilling work-life balance while consistently delivering superior results for clients.

📋 Description

• Manage end-to-end workforce management responsibilities for assigned accounts • Collaborate with internal clients in Operations and Client Services • Generate daily, weekly, monthly, and annual forecasts • Review forecast accuracy and make proactive recommendations to minimize variances • Clean forecast data weekly and monthly • Recommend contact center staffing levels • Project staffing shortages and overages • Track agent movement and attrition • Report on agent schedule adherence • Report on sourcing and attrition impact on short-term and long-term forecasts • Track and report on agent performance and productivity • Analyze and report on operational KPIs • Conduct complex root-cause analyses to understand variances and inform future planning • Conduct ad-hoc operational and workforce-related analyses • Attend internal team and program meetings and provide insights and recommendations • Attend external/client meetings and provide insights

🎯 Requirements

• Bachelor’s degree in Business, Economics, Mathematics, Statistics or related field • 3+ years in an analytical role • Analytical mindset and ability to use data to drive business decisions • Highly skilled critical thinker and creative problem solver • Highly organized and efficient • Strong attention to detail • Collaborative, patient, and empathetic when working with others • Willingness to learn a unique and evolving system • Ability to take direction and willingness to implement specific practices • Ability to communicate verbally and in writing across all levels of the organization and with clients • Ability to explain technical concepts to a non-technical audience • Advanced Microsoft Excel skills • Intermediate SQL skills • Ability to thrive in a fast-paced, dynamic environment • Contact center experience preferred, but not required

🏖️ Benefits

• Full-time, exempt employment • Equal employment opportunities and nondiscrimination protections • Occasional weekend, evening, or holiday hours to meet client needs • Some travel may occasionally be required, up to 5–10% of the time