Temporary Certification Specialist

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🔥 0 minutes ago

🦞 Maine – Remote

🦞 Maine – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

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NexRep, LLC

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2009

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

NexRep, LLC is a human-focused contact center solutions company that empowers a high-quality, high-performing virtual workforce. By providing work-at-home agents with state-of-the-art tools and technologies, NexRep enables them to deliver exceptional customer experiences across various communication channels. The company's mission is to create a socially responsible enterprise that engages and empowers agents, allowing for flexibility and a fulfilling work-life balance while consistently delivering superior results for clients.

📋 Description

• Present and convey information from NexRep’s clients to independent contractors in a live virtual environment • Co-facilitate certification groups • Complete daily roll-ups to Operations on class progress • Collaborate with campaign managers to keep client policies and procedures up to date • Create and update certification content • Gather contractor feedback to identify trends • Host refreshers on client policies, products, and procedures • Implement and evaluate certification techniques • Meet one-on-one with contractors who are behind on certification content • Support new contractors during their first 1–2 weeks of service after certification

🎯 Requirements

• Proficient in Microsoft Suite, including Office 365, Excel, and PowerPoint • Organized and careful about time management • Outstanding verbal and written communication skills • Own laptop or desktop computer equipped with an HD webcam • Fast and stable internet connection • Headset fitted with a microphone • Technological proficiency • Must be available nights and weekends as needed • Must maintain a professional, well-lit, distraction-free work environment • Evening, weekend, and holiday hours may be required • Must travel to NexRep headquarters at least twice per year and to clients’ locations for business meetings as needed

🏖️ Benefits

• NexRep will reimburse for travel expenses incurred • 2 monitors recommended • Equal employment opportunities and anti-discrimination protections