Vendor Success Specialist

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

PlanetBids

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1998

☁️ SaaS

🤝 B2B

🏢 Enterprise

SaaS • B2B • Enterprise

PlanetBids is a company that provides advanced eProcurement solutions designed to streamline and enhance procurement processes across various industries. Their platform helps organizations manage bid and vendor interactions efficiently, ensuring compliance, transparency, and cost savings. With a focus on vendor management, bid management, document management, and contract management, PlanetBids offers a centralized system that reduces redundancies and administrative burdens. Their solutions are tailored for government agencies, educational institutions, commercial sectors, and non-profits, aiming to simplify procurement, promote eco-friendly practices, and support diverse vendor participation. Trusted by numerous agencies and organizations, PlanetBids is committed to improving procurement efficiency and sustainability.

📋 Description

• Provide responsive, friendly, and solution-oriented support to inbound vendors via phone, email, and online ticketing systems • Guide vendors through registration, bid submission, compliance documentation, and other platform functions • Partner with Client Partnership team at a support level to assist in client touch and general response • Conduct live and recorded webinars, training sessions, and vendor workshops • Troubleshoot technical issues and escalate complex problems when necessary • Maintain accurate records of vendor interactions and resolutions in the support system, such as Zoho • Collaborate with internal teams to improve vendor experience and streamline support processes • Assist in creating training materials, FAQs, and knowledge base content • Participate in product testing and provide feedback to the product team • Represent the company at industry events, conferences, and vendor outreach sessions • Support proposal writing, RFP/RFI participation, and contract review as needed • Perform additional related duties as assigned by leader

🎯 Requirements

• High school diploma or GED certificate required • 2+ years of experience in customer support, vendor relations, or client success • Familiarity with government procurement processes highly desirable • Strong written and verbal communication skills with a clear, professional tone • Proficiency in web browsers, Microsoft Office, Google Workspace, and CRM/ticketing tools such as Zoho and Salesforce • Ability to explain technical concepts in a simple, user-friendly way • Self-starter with excellent time management and multitasking abilities • Comfortable working independently in a remote or hybrid environment • Ability to work autonomously and within a team in a remote work environment • Occasional travel required for company meetings, client engagements, and industry events, from up to 10% to up to 20% • Must be physically based in the United States • Must be legally able to work for any employer

🏖️ Benefits

• Competitive Salary • Flexible schedule in a remote-work environment • Self-Managed (Unlimited) Paid Time Off Plan with Annual Vacation Bonus • Participation in Medical Insurance with generous company contributions • Participation in Dental and Vision Insurance with company-paid employee premiums • Company-paid Short-Term and Long-Term Disability Options • Company-paid Life and AD&D Insurance policy with options to voluntarily increase • Flexible Spending Account (FSA) and Dependent Care (DCFSA) Program • 401k Plan including Traditional and Roth 401k options, both with immediate vesting and employer match • Legal Club membership • Employee Assistance Program • Career pathing and development • Collaborative and engaged culture