Client Success Manager

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🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

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Nextech Systems

WebsiteLinkedInAll Job Openings

201 - 500 employees

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

☁️ SaaS

Healthcare Insurance • Artificial Intelligence • SaaS

Nextech Systems is a company that provides customizable, cloud-based software solutions for medical practices, with a focus on specialties such as Dermatology, Med Spa, Ophthalmology, Orthopedics, and Plastic Surgery. Their solutions include features like Electronic Health Records (EHR) and Practice Management systems, designed to streamline operations, increase efficiency, and enhance patient care. Nextech leverages advanced technologies such as Artificial Intelligence to improve practice revenue cycle management and patient retention. The company's software is trusted by over 16,000 medical practices, helping them attract new patients, optimize staff efficiency, and improve the quality of care. Nextech aims to simplify the healthcare process for specialty providers, offering a user-friendly interface that reduces administrative burdens and allows healthcare professionals to focus more on patient care.

📋 Description

• Serve as the primary point of contact for assigned clients, ensuring exceptional customer experience and timely issue resolution. • Conduct proactive client outreach in alignment with performance metrics to maintain strong engagement and satisfaction. • Deliver product demonstrations and training to enhance client understanding, utilization and overall value of licensed products. • Collaborate across departments (e.g., Sales, Support, Product, Finance) to ensure seamless communication and resolution of software performance issues. • Document and track all client interactions using Salesforce, Excel or prescribed methods, ensuring accuracy and visibility. • Maintain client renewal rates at or above company targets by driving client engagement and satisfaction. • Identify and address at-risk accounts, developing improvement plans to proactively mitigate churn. • Monitor account health and update client records to reflect accurate and real-time data. • Support client retention initiatives, ensuring clients receive maximum value from their investment. • Identify upsell and cross-sell opportunities within existing accounts and collaborate with sales representatives to drive expansion. • Engage in marketing-led client success initiatives, following up on leads and ensuring high customer satisfaction. • Respond to inbound client inquiries in accordance with performance standards, resolving issues effectively, and enhancing the client experience. • Facilitate successful account transitions post-sale/implementation by participating in kick-off calls and ensuring a smooth handoff. • Maintain compliance by ensuring all customer interactions adhere to industry regulations and company policies. • Perform additional responsibilities as assigned based on business needs.

🎯 Requirements

• 2+ years of experience in a healthcare office setting, preferably in ophthalmology, dermatology, plastic surgery, orthopedics, or medical spa. • Strong customer service skills with a problem-solving mindset. • Excellent written and verbal communication skills, with the ability to articulate complex concepts effectively. • Highly organized with strong judgment and interpersonal skills. • Ability to travel up to 10%, including occasional weekends. • Experience in client success or account management, preferably in SaaS, healthcare technology, or a customer-facing role. • Bachelor’s degree in a related field or equivalent work experience. • Understanding business strategy and ability to align client interactions with broader company goals. • Proficiency in CRM tools such as Salesforce.

🏖️ Benefits

• Generous annual bonus opportunity • 401(k) with Employer Match • Flexible Time Off: take time off when you need it without worrying about available hours • 11 paid holidays • Your Day Your Way - Celebrate a day of cultural or social significance to you • Insurance: Choice of Medical, Dental, and Vision plans • Health Savings Account with employer match • Flexible Spending Account • 100% Company-Paid Parental leave (After 6 months with the company) • 100% Company-Paid Life Insurance and Short/Long Term Disability Insurance • Nextech Luminary Peer Recognition Program • Wellness Program including discounts on medical premiums • Employee Assistance Program with free counseling sessions available • Corporate Discounts on Retail, Travel, and Entertainment