VP, Client Value Realization – Enablement

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🔥 2 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

👔 Vice President

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NextGen Healthcare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1998

⚕️ Healthcare Insurance

☁️ SaaS

📡 Telecommunications

💰 Venture Round on 2015-02

Healthcare Insurance • SaaS • Telecommunications

NextGen Healthcare is a company that provides integrated health IT solutions to ambulatory practices. Their services include electronic health records (EHR), practice management, interoperability, patient engagement, and telehealth solutions. They aim to enhance the patient and provider experience through innovative technologies such as AI-driven workflows and mobile solutions. NextGen Healthcare also offers tailored solutions for various specialties and focuses on improving clinical and financial outcomes for their clients. They support practices of all sizes, from small offices to large enterprises, and emphasize the importance of interoperability and data exchange to enhance healthcare delivery.

📋 Description

• Ensure enterprise clients achieve measurable financial, operational, and clinical outcomes • Maximize adoption, executive engagement, retention, and long-term growth • Oversee Client Value Realization, Client Enablement, and Strategic Account Ownership functions • Serve as a trusted advisor to executive client stakeholders • Collaborate across various teams to ensure sustained client value • Develop and execute enterprise-wide client value realization strategy • Establish frameworks for measuring customer outcomes • Create value realization methodologies applicable across product lines • Develop executive dashboards and reporting mechanisms • Lead governance processes monitoring customer value achievement • Define success metrics aligned with customer objectives • Monitor achievement of operational, financial, and user adoption outcomes • Equip clients with knowledge, tools, and best practices • Build scalable enablement assets for client readiness • Serve as an executive sponsor for high-value clients • Guide value realization programs supporting retention and expansion • Partner with strategic account teams to strengthen client relationships • Develop case studies and customer success stories demonstrating outcomes • Build benchmark data differentiating the company in the marketplace

🎯 Requirements

• Bachelor's degree • MBA, MHA, MPH, or other advanced business or healthcare degree preferred • 10+ years of progressive leadership experience in healthcare technology, healthcare SaaS, consulting, customer success, value engineering, professional services, or strategic account management • Demonstrated success working with enterprise healthcare organizations, health systems, physician groups, payers, or healthcare service organizations • Experience building ROI models, business cases, and outcome measurement frameworks • Experience supporting customer retention, renewal, and expansion strategies • Knowledge of client value realization strategies, methodologies, and governance frameworks • Client lifecycle management, including onboarding, implementation, adoption, retention, expansion, and renewal • Knowledge of client enablement strategies and adoption programs • Strategic account management, executive engagement, and customer success practices

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Professional development opportunities