Claims Team Lead – Texas Team

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🧀 Wisconsin – Remote

🧀 Wisconsin – Remote

⏰ Full Time

🟠 Senior

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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National Guardian Life Insurance Company

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1909

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

National Guardian Life Insurance Company (NGL) has been providing innovative life insurance solutions since 1909. As one of America's leading independent life insurance companies, NGL specializes in various insurance products including wholesale, preneed, individual life and annuity, long term care, funeral preplanning, as well as vision and dental insurance. Rated A (Excellent) by AM Best, NGL is committed to offering financial stability and peace of mind to its policyholders, ensuring they face life's challenges with confidence, dignity, and grace. The company operates in 49 states and the District of Columbia, emphasizing reliability, quality, and compassion in its services.

📋 Description

• Provide day-to-day direction and guidance to Team Members • Drive skill enhancement through knowledge sharing, cross training and rotation • Coach team members toward professional development • Provide daily direction and adapt communication methods to employee training needs • Conduct teambuilding activities and facilitate team meetings when the manager is unavailable • Seek information to enhance cross-functional processes • Provide feedback for trainee performance reviews and assist with interviewing • Oversee staffing levels, organize team work, assign tasks, set priorities, and monitor activities • Manage day-to-day team operations and maintain service levels • Identify and implement improvements to processes, procedures, forms, workflows and programs • Collaborate with teams and departments to update processes and procedures • Prepare, analyze and interpret reports and formulate conclusions • Monitor queue statuses and Key Performance Indicators • Maintain staffing models and communicate with the direct manager • Develop and coordinate training, train new hires, and provide ongoing coaching • Create and manage training materials and documentation for product variations and special situations • Develop and conduct training sessions and workshops • Identify coaching and training opportunities through quality assurance and internal audits • Provide advanced customer service and handle escalated cases • Perform customer service duties to assist with service goals • Advise supervisors of concerns, training opportunities and trends • Authorize minor exceptions such as overnighting or expediting • Complete assigned projects and tasks by agreed-upon due dates

🎯 Requirements

• High School diploma or GED • Minimum of three years related experience • Strong initiative with the ability to work under minimal supervision, exercise good judgment, and creatively solve problems or issues • Solution driven with strong critical thinking skills • Excellent oral and written communication skills • Advanced customer service skills • Strong interpersonal skills and ability to facilitate and lead training • Collaborative, inclusive approach • Advanced knowledge of products administered by NGL • Ability to learn new things quickly and handle unfamiliar issues • Excellent organizational skills and attention to detail • Ability to manage multiple assignments and projects with minimal supervision • Consistent judgment and discretion related to management policies and business operations • Intermediate knowledge of policy administration systems and computer software programs

🏖️ Benefits

• 20 days of Paid Time Off growing to 25 days after 5 years • 11 Paid Holidays (10 company holidays and 1 personal holiday of your choice) • Health care, dental and vision plans • Up to $1,500 (Family) or $1,000 (Single) annually towards a Health Savings Account • Annual bonus based on company performance • Paid Parental Leave • 401(k) match up to 9% • Paid Sabbatical after 8 years • Paid Volunteer Time • Education Assistance Program • Employee Recognition Program • Employee Resource Groups • Professional and personal development opportunities • Comprehensive Total Rewards package • Competitive base pay