AI Transformation Strategist

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤖 Artificial Intelligence

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

NICE

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1991

☁️ SaaS

🤖 Artificial Intelligence

📡 Telecommunications

SaaS • Artificial Intelligence • Telecommunications

NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.

📋 Description

• Engage VP- and Director-level CX, Operations, Technology, and Digital leaders to define transformation priorities and drive execution • Build credibility with C-suite stakeholders and contribute to executive conversations • Define AI transformation roadmaps tied to cost efficiency, service quality, and operational scale • Structure ambiguous business challenges into problem statements, workstreams, hypotheses, and recommendations • Facilitate alignment workshops, stakeholder interviews, and working sessions • Develop business cases, transformation roadmaps, and senior-level decision materials • Contribute strategic insights, consulting IP, AI transformation playbooks, and vertical accelerators • Partner with Agent Product Managers and Agent Engineers to scope, build, and ship conversational AI agents • Design and iteratively refine AI agents from inception through deployment • Drive multiple complex agent development projects with milestones, owners, dependencies, and success metrics • Coordinate technical and non-technical stakeholders across the agent development lifecycle • Translate transformation goals into agent architecture and conversational design decisions • Architect AI-agentic workflows spanning front and back office • Design and execute enterprise-scale change management programs • Lead migration from on-premises contact centers to NICE CXone • Identify execution risks, interdependencies, and barriers, recommending mitigation actions • Translate strategic goals into execution plans and maintain stakeholder communication and relationships • Report to the VP of Sales as an individual contributor

🎯 Requirements

• 5 to 10+ years in management consulting, transformation strategy, or enterprise technology advisory • Proven track record engaging and influencing VP- and Director-level stakeholders across CX, Operations, and Technology • Experience scoping, building, and shipping AI or conversational AI products • Experience shaping AI or digital transformation programs at senior program level • Experience building business cases securing sponsorship and budget commitment • Strong technical fluency in product architecture, conversational design, and agent development tradeoffs • Familiarity with contact center ecosystems, including ACD routing, IVR/IVA, workforce management, quality management, and omnichannel architecture • Experience leading cloud migration or digital transformation programs in CCaaS, UCaaS, or enterprise SaaS contexts • Outstanding verbal and written communication skills • Strong analytical and structured problem-solving skills • Proficiency in change management frameworks such as Prosci or ADKAR • Degree in Computer Science, Engineering, Mathematics, or related technical field • Experience at a leading strategy/transformation consulting firm or equivalent in-house enterprise transformation experience • Hands-on experience with NICE CXone, NICE Actimize, or comparable enterprise CCaaS/WEM platforms • Working knowledge of agentic AI architectures, LLM deployment, conversational AI, NLU, and real-time guidance technologies • Prior experience inside a contact center, CX operations, or digital transformation function • Certification in change management, project management, or cloud architecture is listed as an additional qualification

🏖️ Benefits

• Fast-paced, collaborative, and creative work environment • Opportunities to learn and grow • Endless internal career opportunities across multiple roles, disciplines, domains, and locations • Equal opportunity employment